Sayedul Haque

As a dedicated and professional housing services provider, I have consistently delivered high-quality service and support to tenants while effectively managing a range of issues, from service charge management to resolving tenant complaints. By proactively advising and assisting tenants on housing matters and queries, I have minimized conflict and fostered positive communication in stressful situations. Working collaboratively with the income recovery team, I have ensured breaches of tenancy are handled according to established procedures.

I have built strong, productive relationships with tenants by maintaining a professional, courteous approach and have conducted periodic visits to report any issues in line with company procedures. My focus on maintaining properties in impeccable condition and overseeing the delivery of reactive repairs has ensured that housing standards meet legal and regulatory requirements.

Additionally, I have upheld a robust complaint management system to help boost tenant satisfaction, utilizing active listening and communication skills to address concerns and reduce tenant turnover. By optimizing daily operations and adapting to shifting priorities, I have played a key role in the seamless functioning of housing services.

Through collaboration with the income department, I have helped minimize rent arrears and reduce former tenant debt, ensuring financial stability. I am committed to adhering to stringent policies and procedures to maintain workplace consistency and work effectively with external health and welfare service providers to enhance offerings to service users. My focus on professionalism, tenant satisfaction, and operational efficiency has been key in providing exceptional housing services.