Pliciane Destefani
Swindon
Summary
Results-driven professional with advanced problem-solving capabilities and a proven ability to make informed decisions in high-pressure environments. Demonstrates strong communication and motivational skills, honed through team leadership and operational support, alongside expertise in managing complex challenges such as conveyor faults, damaged items, and hazmat identification. Recognised for rapid adaptability to new processes, with additional responsibilities undertaken in roles such as PG, PS, and Proxy Team Leader. Effective active listening skills ensure accurate understanding and response to operational needs while maintaining a focus on mitigating risks and enhancing efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Warehouse Operative
Amazon-Swindon
Swindon
2021.09 - 2026.02
Proxy Team Leader
- Independently managed multiple Single Medium shifts involving 80+ Associates and volumes exceeding 300K units
- Adapted in real time to fluctuations in volume and headcount, balancing direct and indirect activities to maintain operational efficiency
- Coordinated labour share and proactively mitigated operational risks to ensure smooth workflow execution
- Led operations in manager’s absence, responding promptly to issues and operational changes while maintaining performance standards
- Maintained safety as primary priority throughout shift execution, ensuring compliance with site procedures and safe working practices
Problem Solver (PS) / Process Guide (PG) / KO Operator / KO Peer Trainer
- Maintained smooth process flow during high-volume shifts by rapidly resolving issues, reducing dwell time, and mitigating CPT risks to protect customer promise
- Trained and onboarded new Associates, ensuring understanding of standard work and performance expectations
- Supported operational continuity across multiple functions during peak periods
Continuous Improvement Contributions
- Provided data-driven feedback and practical improvement ideas to enhance team efficiency
- Proposed and supported implementation of utilising Jackpot operator as auxiliary support for PS function, improving management of high CPT volume from JP line
- Promoted culture of operational excellence, continuous improvement, and customer focus across team
Warehouse Operative
Honda Logistics UK Ltd
Swindon
2018.10 - 2021.06
● Coordinated picking and scanning of parts using LLOP systems, ensuring accuracy and
timely delivery to production lines while managing both digital and paper documentation
● .Operated tow trucks to safely load, unload, and transport car parts, maintaining strict
adherence to safety protocols and operational efficiency.
Education
Bachelor's degree - Import and Export
FAESA
BRAZIL 2009.02 - 2012.11
Skills
- Strong leadership and communication, including team motivation and rate coaching
- Active listening and clear information processing
- Rapid, informed decision-making in fast-paced operational environments
- Stakeholder coordination and C7 risk mitigation
- Managing live operational disruptions and maintaining workflow continuity
- Advanced operational problem solving while protecting customer promise
- Learning agility — quickly adopting new processes and responsibilities (PG, PS, Proxy Team Leader)
- Technical proficiency: Microsoft Office and Amazon systems (Rodeo, River, OB POPS, SCADA, FCLM)
Languages
English - Intermediate
Spanish - Intermediate
Portuguese - Fluent
Timeline
Warehouse Operative
Amazon-Swindon
2021.09 - 2026.02
Warehouse Operative
Honda Logistics UK Ltd
2018.10 - 2021.06
Bachelor's degree - Import and Export
FAESA
2009.02 - 2012.11