Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Piter Hysa

Manager
Teddington,RIC

Summary

Dynamic and highly organized Floor Manager with over 4 years of experience in the fast-paced hospitality industry. Expertise in leading high-performing teams to deliver elevated guest experiences within exclusive venues. Known for exceptional interpersonal skills, operational efficiency, and innovative approaches to service standards. Passionate about creating a warm and polished atmosphere while driving continuous improvements in Food & Beverage (F&B) operations. Seeking to bring my proven leadership and customer-focused approach.

Overview

4
4
years of professional experience

Work History

General Manager

HideAway - No 97 Ltd
01.2024 - Current
  • Spearhead all aspects of F&B operations, ensuring exceptional service delivery and adherence to elevated hospitality standards in a fast-paced, exclusive venue.
  • Lead a diverse team by fostering an elevated, yet approachable atmosphere for guests, with a focus on training and development.
  • Partner closely with the ownership and operational team to develop innovative systems that streamline operations, reduce costs, and enhance overall guest satisfaction.
  • Implement product knowledge training for staff through demos, guest speakers, and story-telling, significantly improving staff engagement and customer interactions.
  • Collaborate with various departments to ensure seamless execution of member and guest experiences, actively gathering feedback to drive continuous improvement.
  • Ensure compliance with health, safety, and local authority regulations, maintaining the highest level of operational integrity.
  • Build and maintain relationships with key stakeholders, consistently aligning team performance with company values and house goals

General Manager of Operations

Number 97 - No97 Ltd
06.2023 - 12.2023
  • Managed all day-to-day operations in a high-volume, luxury dining setting, ensuring seamless service and operational excellence.
  • Led a team of 20+ staff, overseeing recruitment, training, and team development to maintain high standards of service.
  • Partnered with the owner to drive strategic changes, optimizing staff scheduling, reducing overtime by 14%, and enhancing service quality.
  • Developed and implemented new service initiatives, resulting in a 25% increase in customer satisfaction and a 20% reduction in order processing time.
  • Worked closely with the membership and guest relations teams, addressing feedback and consistently improving the guest experience.
  • Collaborated with the owner (a Soho House member) to close the restaurant for an exciting new venture, focusing on future growth and brand alignment.

Assistant Manager

CentoUno - No97 Ltd
02.2022 - 06.2023
  • Supported the General Manager in day-to-day operations for a busy, high-end venue hosting events, private dining, and casual guests.
  • Assisted in managing floor staff and ensuring seamless coordination between the kitchen and front-of-house teams.
  • Conducted staff performance reviews and provided coaching on improving service delivery and guest engagement.
  • Participated in product training and shared new insights with the team, leading to a better understanding of menu offerings and wine pairings.
  • Implemented guest feedback initiatives that resulted in a 13% increase in returning clientele.

Shift Supervisor

Cafe Benedict
09.2021 - 02.2022
  • Promoted from Waitstaff to Shift Supervisor within one year due to strong performance and leadership capabilities.
  • Supervised a team of 10+ waitstaff during peak hours, ensuring service standards were maintained at all times.
  • Trained new hires on menu offerings and service procedures, creating a knowledgeable and cohesive team.
  • Played an integral role in planning and executing VIP events, ensuring the smooth running of all service elements.

Education

Bachelor of Science - Politics And International Relations

Royal Holloway University
London, UK
09.2023 - Current

Skills

Languages

English, Italian
Native language
Spanish
Upper intermediate
B2
Albanian
Advanced
C1

Timeline

General Manager

HideAway - No 97 Ltd
01.2024 - Current

Bachelor of Science - Politics And International Relations

Royal Holloway University
09.2023 - Current

General Manager of Operations

Number 97 - No97 Ltd
06.2023 - 12.2023

Assistant Manager

CentoUno - No97 Ltd
02.2022 - 06.2023

Shift Supervisor

Cafe Benedict
09.2021 - 02.2022

Similar Profiles

CREATE PROFILE
Piter HysaManager