Milda Jovsaite
Service Design
London,RIC
Summary
Passionate about services and people, I'm always looking for opportunities to translate customer needs into deliverable solutions. I believe that the design process is fundamental in building customer-centric services, using empathy and active listening to immerse deeply into all the layers that make up customers, and seek answers that truly add value to business and society.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Service Design Consultant
Delivery Das Favelas
Rio de Janeiro
02.2023 - 05.2023
- Developed "Delivery das Favelas" initiative, integrating online and physical marketplaces with efficient delivery systems.
- Enabled local vendors' access to global markets, supporting business growth.
- Advocated for sustainability and responsible consumption in logistics.
Service Designer
Espoo city library
Espoo
11.2021 - 03.2022
- Designed and executed "Cook your way to the local community," a service fostering integration for foreign residents.
- Utilized design thinking to transform public services into practical, inclusive, and integrative experiences.
- Facilitated cultural integration for foreign residents, enhancing community cohesion.
Legal Aid Lawyer
Vilnius city administration
Vilnius
01.2008 - 01.2017
- Provided legal assistance in private law matters, including employment law and civil litigation.
- Mediated client disputes, focusing on cost-effective resolutions.
- Streamlined legal service processes and initiated legal aid for underserved communities.
Education
MBA - Service Innovation And Design
Laurea University of Applied Sciences
Espoo, Finland 09.2022 - Current
Master of Science - Civil Law
Mykolas Romeris University
Vilnius, Lithuania 09.2005 - 06.2007
Bachelor of Science - Law And Management
Mykolas Romeris University
Vilnius Lithuania 09.2001 - 06.2005
Skills
Project Management
Projects
- Master's Thesis Research
Investigating storytelling as a tool for sustainable urban development through co-creation.
- KONE Inc. Project
Developed culturally adaptable elevator experiences, leveraging ethnographic research and service design methodologies.
- Nokia Collaboration
Conceptualized an event-centric ride-sharing app, integrating customer feedback and market research to enhance user experience and service viability.
My tools
MIRO/MURAL, FIGMA, POWERPOINT/ CANVA, PHOTOSHOP/ BITEABLE
Hobbies
Attending Design-Related Events
Engaging in Puzzles and Lego
Participating in Cultural Activities
Volunteering
Travel and Cultural Exploration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Design Consultant
Delivery Das Favelas
02.2023 - 05.2023
MBA - Service Innovation And Design
Laurea University of Applied Sciences
09.2022 - Current
Service Designer
Espoo city library
11.2021 - 03.2022
Legal Aid Lawyer
Vilnius city administration
01.2008 - 01.2017
Master of Science - Civil Law
Mykolas Romeris University
09.2005 - 06.2007
Bachelor of Science - Law And Management
Mykolas Romeris University
09.2001 - 06.2005
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