Piravin Vijayakumar
Leicester,Leicestershire
Summary
IT Service Support Officer with nearly four years’ experience providing technical support within a regulated financial services environment. Experienced in supporting users across Microsoft 365, Active Directory, Entra ID (Azure AD), Intune and Exchange Online, alongside troubleshooting software, access and authentication issues. Strong experience collaborating with 3rd Line teams, supporting business-critical applications, maintaining technical documentation and delivering reliable IT support within fast-paced environments.
Overview
4
4
years of professional experience
Work history
IT Service Support Officer
Market Harborough Building Society
Market Harborough, Leicestershire
2022.12 - Current
- Nearly four years' experience as an IT Service Support Officer supporting users in a regulated financial services environment.
- Provide technical support for approximately 200 users, resolving hardware, software and account-related issues.
- Administer Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), Intune and Exchange Online.
- Support cloud migration activities and perform routine infrastructure health checks.
- Maintain and support business-critical banking applications.
- Work closely with 3rd Line teams to troubleshoot and resolve complex technical issues.
- Create and maintain technical documentation to support IT operations and knowledge sharing.
- Deliver reliable, customer-focused IT support while meeting service standards and business requirements.
IT support analyst
NatWest Bank
Kegworth, Leicestershire
2022.07 - 2022.10
- Provided first-line IT support via live chat to over 600 colleagues, resolving software-related issues and managing multiple support conversations at the same time.
- Provided support for login, authentication and software-related issues.
- Managed a high volume of support requests while delivering timely resolutions and excellent customer service.
- Logged, tracked and updated support tickets, escalating more complex issues where required
Education
Bachelor of Science - Cyber Security & Networks
Glasgow Caledonian University
Glasgow 09/2016 - 05/2021
Skills
- 1st/2nd Line IT Support
- Microsoft 365 Administration
- Active Directory & User Account Management
- Microsoft Entra ID (Azure AD)
- Microsoft Intune
- Exchange Online
- Incident & Service Request Management
- Troubleshooting & Problem Resolution
- User Access & Authentication Support
- Technical Documentation
Affiliations
- In my spare time, I enjoy expanding my knowledge of new technologies and continuing to develop my IT skills. I like staying active through sports such as football, cricket, swimming and regular gym sessions. I also value spending time with friends and family while keeping up to date with developments and trends within the technology industry.
Timeline
IT Service Support Officer
Market Harborough Building Society
2022.12 - Current
IT support analyst
NatWest Bank
2022.07 - 2022.10
Bachelor of Science - Cyber Security & Networks
Glasgow Caledonian University
09/2016 - 05/2021