- Wild swimming
- Obstacle course and mud running
- Hiking in the Lake District with my 3 dogs
- Reading fantasy fiction
Laura Creed
Peterborough
Summary
Clinical Systems Administrator with over 10 years’ experience within the NHS, specialising in secure system administration, user access management and clinical system support. Proven expertise in role-based access control (RBAC) and maintaining high standards of data governance and compliance. Experienced in system configuration, troubleshooting, integrations and documentation, with a strong focus on improving processes, strengthening security and supporting reliable digital environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Informatics Training & Support Officer
North West Anglia NHS Foundation Trust
05.2021 - Current
- Administer user accounts, permissions and role-based access controls across multiple clinical systems, ensuring alignment with least privilege principles and data governance standards
- Configure, maintain and optimise core systems including CareFlow, ICE and Epro to enhance functionality and user experience
- Manage joiner, mover and leaver processes, ensuring accurate and secure provisioning of access
- Provide 1st and 2nd line support, troubleshooting issues and coordinating resolutions with third-party suppliers
- Act as Subject Matter Expert for key systems, supporting clinical and operational teams
- Contribute to cyber security, compliance and audit readiness activities through effective system controls and access management
- Develop and maintain SOPs, system documentation and knowledge base materials
- Assist with integrations and process improvements, streamlining workflows and minimising manual processes
- Deliver training to clinical and non-clinical staff, translating technical concepts into clear guidance to empower users and improve system utilisation
Patient Booking Coordinator
North West Anglia NHS Foundation Trust
01.2011 - 05.2021
- Managed patient pathways, appointments and waiting lists in a high-volume clinical environment
- Enhanced operational efficiency through effective scheduling, resource coordination, and streamlined process management
- Coordinated with multidisciplinary teams including consultants, theatres and external stakeholders
- Maintained strict data governance and confidentiality standards when handling sensitive patient information
- Managed team performance and facilitated development through line management responsibilities
Education
BA (Hons) - English Literature and Journalism
University of Hertfordshire
HatfieldA-Levels - English Literature, History and Art
The King’s (The Cathedral) School
PeterboroughGCSEs - 11 subjects
The King's (The Cathedral) School
PeterboroughSkills
- Systems Administration (Clinical & Business Systems)
- User Provisioning & Access Management
- Role-Based Access Control (RBAC) & Least Privilege
- Data governance compliance
- System Configuration, Testing & Optimisation
- Troubleshooting & Incident Resolution (1st/2nd Line)
- Technical documentation
- SOP Development & Technical Documentation
- Stakeholder communication
- Stakeholder Communication (Technical & Non-Technical)
Certification
- ITIL 4 Foundation – IT Service Management
- ISTQB Certified Tester Foundation Level (v4.0)
- Microsoft Office Specialist (Excel, Word, PowerPoint)
- NVQ Level 3 Diploma in Business Administration
- QA User Acceptance Testing Course (2023)
Accomplishments
- Supported successful system upgrades and migrations with minimal disruption to clinical services
- Improved documentation and SOPs, enhancing audit readiness and operational consistency
- Enhanced user support and knowledge base resources, reducing recurring technical issues
Additional Information
Highly organised, methodical and detail-focused, Strong ability to work independently in remote environments, Effective collaborator with internal teams, suppliers and stakeholders
Websites, Portfolios and Profiles
www.linkedin.com/in/laura-creed-051306188
Interests
Languages
English
First Language
Timeline
Senior Informatics Training & Support Officer
North West Anglia NHS Foundation Trust
05.2021 - Current
Patient Booking Coordinator
North West Anglia NHS Foundation Trust
01.2011 - 05.2021
BA (Hons) - English Literature and Journalism
University of Hertfordshire
A-Levels - English Literature, History and Art
The King’s (The Cathedral) School
GCSEs - 11 subjects
The King's (The Cathedral) School