Piotr Szymanski
Edinburgh,Scotland
Summary
Motivated recent graduate with excellent academic record, developed organisational skills and readiness to tackle demanding projects. Uses comprehensive education and excellent communication skills to learn new skillsets quickly and assist in challenging problems.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Senior Customer Advisor
Pontoon Europe
Edinburgh
01.2025 - Current
- Enhanced customer relationship by providing expert advice and handling complaints professionally.
- Streamlined processes for improved response times to customer inquiries.
- Demonstrated outstanding problem-solving abilities, resulting in effective dispute resolution.
- Conducted regular administrator tasks such as changing details on system at request of customer.
Conference and events assistant
DoubleTree by Hilton
Edinburgh
10.2018 - 08.2019
- Ensured smooth flow of conferences by effectively coordinating with all involved parties.
- Resolved issues promptly during events, ensuring client satisfaction.
- Facilitated successful meetings with efficient room setup and breakdown.
- Secured essential audio-visual equipment to facilitate effective presentations.
- Provided excellent customer service, enhancing attendees' experience.
Education
Higher National Diploma - Engineering Systems
Edinburgh College (former Edinburgh’s Telford College)
Edinburgh 09.2020 - 06.2022
Bachelor of Science - Energy and Environmental Systems
Edinburgh Napier University
Edinburgh 09.2022 - 06.2024
Skills
- Working with both familiar and changing teams
- Fluent in spoken polish, with an understanding of the written language
- Resourcefulness in completing the provided work despite pressure
- Knowledge of common Office 365 software such as Word, Excel, Powerpoint, etc
- Knowledge of 3D Modelling in Solidworks software
- Knowledge of Pneumatic and Hydraulic systems
- Quality system compliance
Accomplishments
Achieved Merit grading in:
Materials and Manufacture 2
Professional Engineering
Engineering Design 2
Languages
Poli
Fluent
English
Fluent
Timeline
Senior Customer Advisor
Pontoon Europe
01.2025 - Current
Bachelor of Science - Energy and Environmental Systems
Edinburgh Napier University
09.2022 - 06.2024
Higher National Diploma - Engineering Systems
Edinburgh College (former Edinburgh’s Telford College)
09.2020 - 06.2022
Conference and events assistant
DoubleTree by Hilton
10.2018 - 08.2019
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