Pieter Borchardt

• Strong team manager, combining operational ability with well-developed commercial and customer service skills. Attention to detail matched with experience necessary to provide leadership, advice and support to directly managed staff, contractors and clients on installed estate infrastructure services at Stockley Park.
• Providing strategic direction and takes accountability and lead for profitability of MAPP operations within Stockley Park.
• Responsible for delivery of full property management service, helping maximise value to Customers and Clients at Stockley Park combined with the highest level of service standards to clients and estate occupiers.
• To ensure a positive image of Stockley Park's environment is pro-actively maintained by managing and overseeing day-to-day delivery, to agreed standards, of estate services offered within remit of Stockley Park Estates Company Ltd (SPECL) on Stockley Park.
• Seek opportunities for continuous improvement in service efficiency / effectiveness and assist in promoting practical recommendations for implementing change.

Essential Duties and Responsibilities

• Developing excellent relationships with client representatives and their advisers, reporting to clients on all aspects of management of the property through regular formal written reports and at meetings in addition to ad-hoc communication as required.
• Understanding client objectives and create property management plans to enable MAPP to support those objectives.
• To lead management of the team in management of Stockley Park.
• Ensure the group is autonomous in all aspects of its daily operation and is self-sufficient with regard to its ability to cover for periods of absenteeism as a result of holidays or sickness.
• Utilising input of internal and external resources, take executive responsibility for co-ordination, preparation and delivery of annual Estate Rent Charge (ERC) budgets, management accounts and year end reconciliations.
• Support central marketing and where deemed as appropriate, actively promote the Stockley Park “brand” and maximising further commercial opportunities pertaining to both “demise” and potential building/estate management “new client” instructions or agreements.
• Through forum of structured communication, contribute and make considered recommendations to the Stockley Park Board regarding proposed operational improvements.
• Utilising regular internal monitoring procedures to ensure requisite standards executed in the management of the property are commensurate with those standards promoted by MAPP.
• Co-ordinate a forum of structured reporting to both Board of Directors and occupier representatives. To include management reports as required.
• Develop and maintain professional understandings and close working relationship with appropriate occupier representatives and encourage frequent and open communication and flow of information on relevant park issues.
• Pro-actively procure, following company tender guidelines where required, building and contracted services, ensuring requisite standards for management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.
• To understand and successfully implement MAPP's obligations within the Management Agreement for Stockley Park.

Additional Duties and Responsibilities

• Ensure the MAPP Client- and Executive Director is regularly apprised of any new developments or issues of problematic nature.
• Make every effort to ensure Stockley Park has appropriately high level of central support in areas of accounts, administration, information technology, health & safety etc. so as to provide requisite level of ongoing service to clients.
• Take ownership of MAPP's vision and values ensuring that these are fully integrated in to all building / property services.

Awards

• Annual Green Flag Awards between 2017 and 2025
• Multiple London in Bloom Gold Level Awards
• ACM Environmental Greener Path Award
• Total of ten Green Apple Awards for Environmental Best Practise between 2017 and 2025
• Nominated finalist for Business Green Leaders Award for Sustainability Project of the Year
• Received the prestigious Wild Life Trusts' Biodiversity Benchmark Award in 2021. The only business park within the M25 region to achieve this award at this stage. Achieved annual re-certification until 2025.
• Achieved two star Fitwel certification on behalf of Stockley Park in 2023.

Occupier Satisfaction

• Annual Occupier research undertaken between 2017 and 2025. Results and consequent action plans shared for transparency.
• 2025 results

• Managed a large business park including demised and multi-let properties.
• Provided strategic direction and took accountability and lead for profitability of Broadgate Estates (BE) operations within Green Park.
• Responsible for delivery of full property management services, helping maximise value to customers and client at Green Park.

Customers

• To develop excellent relationships with representatives of clients and their advisers, reporting to clients on all aspects of management of the property through regular formal written reports and at site meetings in addition to ad-hoc communication as required.
• To understand their client's objectives and create property management plans to enable BE to support those objectives

BE Team

• To lead management of a large BE team in management of Green Park
• Ensure all aspects of staff training, development, remuneration, disciplinary and general welfare requirements are identified and formally reviewed/pursued in accordance with BE's policy.
• Ensure the BE group is autonomous in all aspects of its daily operation and is self-sufficient.

Finance

• Utilising the input of internal and external resources, take executive responsibility for co-ordination, preparation and delivery of annual service charge budgets, management accounts and year end reconciliations.

Property Management

• Understand and successfully implement BE's obligations within the Management Agreement for Green Park.
• Execute the role of Building Manager or Estate Manager as required.
• Support central marketing and where deemed as appropriate, actively promote the BE “brand” and maximising further commercial opportunities pertaining to both “demise” and potential building/estate management “new client” contracts.
• Ensure the BE Client Director is regularly apprised of any new developments or issues of a problematic nature and advise the Portfolio Director as appropriate.
• Through a forum of structured communication, contribute and make considered recommendations to the client regarding proposed operational improvements and changes in BE policy.
• Utilising regular internal monitoring procedures to ensure the requisite standards executed in the management of the buildings are commensurate with those standards promoted by the Board (as detailed in BE's range of Operational and Procedure Manuals).
• To deliver BE's and the client's environmental policies particularly in relation to waste management, energy procurement and management and water saving.
• To conduct regular audits of all properties to ensure that standards are maintained, to include external audits, BE's Key Service Commitments and physical inspections of both properties and records.
• To ensure, as far as reasonably practical, the health and safety of all occupiers, visitors, members of the public and BE staff and service providers when in the common parts of properties, ensuring that emergency procedures and safe working practices are established and maintained
• Mediated disputes between tenants successfully resolving issues amicably.
• Led budget planning meetings with stakeholders, optimising financial performance of properties.
• Facilitated smooth move-in and move-out processes to minimise disruption for tenants.
• Managed contract negotiations, leading to cost-effective service contracts.
• Liaised with property owners and prospective new customers.
• Co-ordinate a forum of structured reporting to both landlord and occupier representatives. To include management reports as required.
• To liaise with occupiers, the Local Authority, Police and other emergency services to ensure the emergency response plans are up to date and relevant to the needs of the property and its occupiers.
• Take ownership of the BE vision and values ensuring that they are fully integrated in to all of the buildings services.
• Responsible for resolving all insurance claims.

The Estate

• Responsible for management of a property portfolio of 80 tenants, including mixed use developments, offices, industrial space and single lock up shops.
• Reviewing portfolio establishing service charging structure where none were implemented.
• Managing a newly built mixed development of 137 flats and 40,000 sq. ft. commercial space.
• Liaising with residential managing agent, negotiating savings of £53K on shared building costs and recovering £36K in previously uncollected ground rent.
• Establishing and maintaining commercial service charge and periodic landlord inspections.
• Conducting property inspections.
• Overseeing all maintenance works within the properties and instructing contractors when required.
• Ensuring that all properties abide by H&S guidelines and all risk assessments are up to date.

Awards

In 2014:

• Civic Trust Commendation received
• Reading in Bloom - Category, Commercial Landscape
• Thames & Chiltern's in Bloom - Regional Award for Best Business Park
• ISO 14001 Accreditation - The Management of the Green Park Estate and Multi-let buildings.

In 2015:

• Green Park achieved the 'Gold Award in 'Commercial Landscape' category at the RHS Britain in Bloom Awards, as well as the coveted 'Jessica Cecil Award for Outstanding Contribution to Reading's Environment'.
• Green Park received the Corporate Achievement Award at the 2015 CIEEM Awards. Most recently Green Park has been awarded the National Award for Grounds Maintenance in the 'Business Parks' category at the BALI National landscape Awards 2015.
• The Park received ISO 50001 Accreditation in November and achieved the Bio-diversity Benchmark Award through the Wildlife Trust in November. Green Park is the only business park within the entire United Kingdom with the distinction of such an accreditation.

Occupier Satisfaction

• Occupier research by RealService was undertaken in 2015
• 91% of occupiers rate overall satisfaction as an occupier as very highly.
• Overall satisfaction with relationships, services, facilities and sustainability initiatives is high and a high 96% of respondents rated the ‘Organisation of events' as ‘good' or ‘excellent'.

DUTIES:

• Management of trophy buildings combined with residential units.
• Organised regular meetings with property owners regarding updates or concerns related to their investments.
• Developed strategies to retain tenants, fostering long-term residency and stable rental income.
• Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
• Collaborated with real estate agents during property marketing efforts to attract potential tenants quickly.
• Execute Broadgate Estates (BE) policy of providing innovative, operationally efficient and economically competitive commercial environment for occupiers whilst enhancing investment value of assets for landlords. Contribute to safety and wellbeing of all users of the building/ estate.
• Develop and maintain professional understanding and close working relationship with appropriate occupier representatives and encourage frequent and open communication and flow of information on relevant building issues.
• Manage production of annual building service charge budgets and management accounts coordinating input of internal resources and ensuring strict adherence to published programmes.
• Ensure that Health & Safety, emergency procedures and safe working practices are established, maintained and conform with current legislation, ensuring occupier and BE staff are provided with safe environments in which to conduct their core business activities.
• Act as Responsible Person and Senior Fire Warden in event of emergencies. Take all reasonable measures to ensure that occupiers remain aware of their obligations in respect of building incident procedures and risk assessments and that legitimacy of the document is not in any way compromised.
• Act as custodian and ensure that all aspects of relevant BE manuals including Operations Manual, Health & Safety and Accounts Manuals are complied with and accurately reflect recorded amendments.
• Ensure all aspects of building staff training, development and general welfare requirements are identified and formally reviewed in accordance with company training policies and appraisal process.
• Pro-actively procure, following company tender guidelines where required, building and contracted services, ensuring requisite standards for management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.
• Employ in practice principles with regard to BE Fabric Management and Long Term Costing initiatives.
• Take ownership of the BE vision and values ensuring that they are fully integrated in to all of buildings services.

• Management of void and multi tenanted buildings.
• Size of buildings: between 500,000 square feet and 45,000 square feet.
• Property and service charge management.
• Responsible for delivery of effective and compliant FM service for both hard and soft services for five major trophy buildings.
• Development of strong and profitable customer relationships.
• Health and safety – managing permit to work processes, auditing of reports, driving compliances.
• Ensured security and emergency procedures are robust and adhered to at all times. Tested through regular frequencies.
• Monitor and audit works and services provided by suppliers, measure performance against SLA's.
• Event Management within restricted boundaries for these buildings.
• Develop, agree and manage capital replacement programmes for buildings.
• Management of direct customer services including FM, fit-out and project work.
• Adhered to strict quality standards in facility upkeep.
• Improved facilities operations by establishing efficient management procedures.
• Ensured statutory compliance through meticulous record keeping.
• Liaised with external vendors for services contracts negotiation.
• Conducted regular inspections to ensure health and safety compliance.
• Developed preventative maintenance schedules, minimising equipment downtime.