Christian Duffield
Andover,Hampshire
Summary
Experienced in managing office and facilities with focus on safety, compliance, and operational efficiency. Skilled at coordinating maintenance, liaising with vendors, and improving workplace environments. Committed to creating cost-effective solutions and ensuring smooth day-to-day operations. Effective at keeping building systems running smoothly and efficiently. Forward-thinking and hardworking manager with excellent verbal and written communication skills. Bringing 8 years of experience in the field. Facilities professional with expertise in managing building operations, maintenance, and health and safety compliance. Adept at coordinating teams, overseeing budgets, and ensuring optimal functionality of systems and equipment. Strong focus on fostering safe and productive work environment while minimizing operational costs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Head of Estates & Facilities
Brunel Education Trust
03.2026 - Current
- Lead complex estates and facilities department, ensuring seamless operations.
- Oversee and mentor a team supporting colleagues and on-site technicians.
- Cultivate strategic relationships with stakeholders at all organisational tiers.
- Steer the department's financial performance, influencing the P&L.
- Champion company-wide H&S and environmental strategies.
Global Facilities Manager
Vonage
Basingstoke, Hampshire
11.2017 - 02.2026
- Managed real estate department for US technology firm with offices across US, EMEA, APAC.
- Established and monitored budgets for contractor services across multiple locations.
Maintained relationships with contractors to ensure staff welfare and operational efficiency.
Oversaw reactive and planned PPM works, including cleaning and maintenance tasks.
Ensured compliance with HAVAC standards and health & safety regulations in all office locations. - Possess IOSH certificate demonstrating commitment to health and safety standards.
- Facilitated Global departments with tender questionnaires addressing insurance compliance, health and safety, and environmental requirements.
- ISO27001, 9001, 14001, and 45001 proficient
- Oversaw global setup, relocation, and decommissioning of offices as required.
- Oversaw global We Work Contract addressing office maintenance issues
- Directed 2 global rebrand marketing projects in current position.
- Directed cultural initiatives for Basingstoke while establishing Global Mental Health ERG for Vonage.
- Manage global staff team located in UK and Poland exclusively.
- Highly competent in self-motivation and seeking operational efficiencies within role.
- Prepared monthly and yearly management reports to present key facility statistics.
- Conducted regular health and safety audits, implementing recommendations to uphold safety standards.
- Coordinated with external contractors for specialised maintenance tasks, overseeing quality and timeliness.
- Supervised a team of facilities staff, fostering a collaborative and productive work environment.
- Developed emergency preparedness plans, enhancing response capabilities for various scenarios.
Sales and Customer Service Representative
THSP
06.2015 - 09.2017
- Serves as sales representative for Health & Safety and ISO consultancy firm across southern England.
- Sustained dynamic CRM sales pipeline while nurturing existing customer relationships.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
Centre Manager
Bunzl Greenham
01.2010 - 01.2015
- Managed daily operations of the centre, overseeing staff performance and facility maintenance for optimal functioning.
- Oversaw daily operations to align with centre vision and maintain best practices and quality standards.
- Controlled daily workload based on current centre priorities.
- Produced and submitted financial statements to compare past reports and examine revenue.
- Conducted regular performance evaluations of staff, providing constructive feedback and setting development goals.
- Monitored costs and expenditures to manage operating budget, practising economical measures.
- Kept equipment safe for use with regular preventive maintenance.
- Monitored inventory levels, ensuring adequate supplies were available to meet daily operational needs.
- Managed and trained staff to meet centre objectives and complete projects and tasks.
- Managed budgets effectively, allocating resources wisely to support key operational activities.
Garden Centre Manager
Wyevale Garden Centres
05.2005 - 01.2010
- Actioned customer feedback to improve product and service provisions.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Implemented theft prevention measures to reduce store losses.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Managed finances by controlling budgets and authorising expenditures.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
- Enforced team compliance with health and safety requirements to maintain standards.
Education
GCSEs -
Secondary School
Salisbury, WIL1990
Skills
- Contractor relations
- Health and safety
- Project management
- Budget management
- Emergency preparedness
- Real estate management
- ISO standards compliance
- Team leadership
- Customer relationship management
- Problem solving
- Operational efficiency
- Strategic planning
- Quality assurance
- Risk assessments and audits
- Contractor coordination
- Procurement and contract management
- Building maintenance management
- Policy and procedure
- Health and Safety regulations
- Building repair coordination
- Facilities staff recruitment
- Vendor management
- Risk Management
- Compliance understanding
- Building systems understanding
- Facility management
- Property management expertise
- Fire safety regulation compliance
- Regulatory requirements understanding
- Supply negotiation
- Security systems operation
- Strong IT
- Policy development
- Budgetary oversight
- IT infrastructure understanding
- General office administration
- Energy management
- Invoicing
- Space management
- Waste reduction techniques
Languages
Spanish
Beginner
A1
Certification
- IOSH
Hobbies and interests
- Coach and manage 3 local Football team at Grassroots level for U13 Girls in Andover
- Myself and wife are registered Foster carers
- Relaxing with boardgames.
- Playing and Coaching Football
Accomplishments
- Coordinated Annual special public and private events for current company, summer and holiday party's for 120 plus colleagues
- Applying for a Basingstoke office only role with Vonage to be informed its a global role with no global experience in facilities management, and effectively ran the dept for my tenure with the company
- Enhanced internal processes, implementing across department for increased productivity and profits.
- Set up from standing start a global ERG for mental health in the workplace
- Maintained Global H&S to make sure company is compliant
Timeline
Head of Estates & Facilities
Brunel Education Trust
03.2026 - Current
Global Facilities Manager
Vonage
11.2017 - 02.2026
Sales and Customer Service Representative
THSP
06.2015 - 09.2017
Centre Manager
Bunzl Greenham
01.2010 - 01.2015
Garden Centre Manager
Wyevale Garden Centres
05.2005 - 01.2010
GCSEs -
Secondary School