Pierre-Antoine Gourdault

• Account Management, I confidently manage and develop the company's existing accounts
• Creating a strong relationship to drive sales and client satisfaction
• New Business Development, I am proactive and confident in winning new business
• From sourcing new accounts to following up on potential leads in a professional and timely manner
• I also represent the company at events in order to network, represent the brand and keep up to date with industry news
• Technical, I am fully trained and pro efficient on the use of CRM, spreadsheets, budgeting,
• KPIs
• E-commerce management
• Website management, advertisement, analytics
• Used the analytic tools to get a full picture and tailor advertisement to increase subsequently the sales on our D2C platforms (Woo commerce, Amazon, Not on the high street,..)
• Wrote engaging and successful marketing, advertising and website copy.

• Build business from ground up
• Managing team of 15 employees
• Created original cocktail menu
• Selected drinks offering and created a drink menu
• Selling, Organising and managing big event (up to 300ppl)
• Mentored and motivated team members to achieve challenging business goals.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Resolved problems promptly to elevate customer approval.

• Managed a team of 30 employees, oversaw the recruitment process including training and professional growth of employees
• Built a business plan to improve sales and growth of the shop.
• Motivated, trained and disciplined employees to maximize performance.
• Oversaw computer database and physical filing systems.
• Taught staff strategies for completing work and smoothly carrying out senior management directives.

• 29th best gastropub in London by The Evening Standard 2018, Managed a team of 12 employees and supervised the hiring, training, and professional growth of employees
• Monitored multiple databases to keep track of all company inventory
• Obtained documents, clearances, certificates and approvals from local agencies
• Initiated plans to improve customer relations, quality standards and service efficiency
• Devised unique events and special promotions to drive sales
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximising repeat business
• Created different menus of original cocktail

Managed a small team and supervised the recruitment process.
● Managed customer service by training staff, overseeing operations and resolving issues quickly.
● Maintained safe working and guest environments to reduce risk of injury and accidents.