Phutiagae Hloniphiwe
Johannesburg
Summary
Professional specializing in customer relationship management and complaint resolution with a proven track record in team building and effective communication. Expertise in lead prospecting and consumer behavior analysis enhances strategic engagement and customer satisfaction. Strong time management and problem-solving skills contribute to organizational success through efficient communication. Committed to delivering high-quality service and consistent results in demanding environments.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Customer services and sales agent
MSA Outsourcing Solutions
Johannesburg
2025.03 - 2025.12
- Supported promotional strategies that contributed to sales revenue growth.
- Assisted in nurturing positive client relationships through consistent follow-ups and updates.
- Utilised CRM systems to ensure accurate maintenance of customer records.
- Applied conflict resolution techniques to assist stressed and concerned customers.
- Provided current, accurate advice on alternative solutions for customer concerns.
- Followed established scripts when addressing common customer queries.
- Processed orders efficiently while maintaining precision.
- Enhanced customer satisfaction by resolving queries in a timely manner.
- Maintained a thorough understanding of product offerings to assist customers effectively.
- Fostered relationships with clients through regular follow-ups and updates.
- Participated in weekly meetings and provided insights for improving customer experience processes.
- Assisted in training new hires to ensure smooth integration into the team environment.
Education
Grade 12 - History, Mathematical Literacy, English, Setswana, Tourism
Obang Secondary School
Northwest Province 2021.01 - 2025.11
Skills
- Team building
- Problem solving
- Effective communication
- Time management
- Lead prospecting
- Consumer behavior analysis
- Email correspondence
- Inbound calling
- Billing expertise
- Complaint resolution
- Customer relationship management
- Communication clarity
- Customer service
Languages
English
Upper intermediate
Tswana
Native
Sesutho
Fluent
Zulu
Upper intermediate
Personal Details
- Date of Birth: 21/09/2005
- Marital Status: Single
- Nationality: South African
- Religion: Christian
- Gender: Female
Affiliations
- Meeting new people, Learning new skills, Cooking, Reading, Church going
References
References available upon request.
Timeline
Customer services and sales agent
MSA Outsourcing Solutions
2025.03 - 2025.12
Grade 12 - History, Mathematical Literacy, English, Setswana, Tourism
Obang Secondary School
2021.01 - 2025.11