Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Matthew Roberts

Redcar,Redcar and Cleveland

Summary

Dedicated professional with a strong focus on resilience in stressful situations and a proven ability to support all ages with dignity and respect. Skilled in effective communication with others, understanding disabilities and differences, implementing safety procedures and encouraging a positive working environment. Experienced in direct patient care, adept at handling difficult customers, and driven to achieve results. Proficient in product display setup, cash handling, and customer relationship management. Committed to enhancing patient and customer experiences as well as fostering positive relationships within working settings.

Overview

2
2
years of professional experience
1
1
Certification

Work history

Care worker

Meadowvale Homecare Ltd
Redcar, Redcar and Cleveland
05.2024 - Current
  • As a carer I have a plethora of duties and responsibilities that ensure the clients safety confidentiality and dignity remain at the standard required by CQC. Some of these duties include food preparation, medication administration and light moving and handling. These roles allowed me to develop skills that become advantageous to the workplace examples include:
  • excellent communication skills from client interaction
  • Team working and Team building skills when working with colleagues
  • Teaching and educating new staff
  • Patience with challenging environments
  • Attention to detail regarding clients health

All of these skills allow me to become a valuable asset as i am a versatile worker who has a resilient attitude to work set to me by my employer.

Takeaway assistant

Freedom Pizzeria
Redcar, Redcar and Cleveland
10.2023 - 05.2024

As a takeaway assistant I maintained a hygienic environment for food preparation too ensure the safety of the customers. Furthermore I developed customer communication skills as I took order over the telephone and catered to issues that I came across. moreover i was tasked with cleaning and maintain the shops cleanness so it remained within the heath and safety regulations

Other skills I have obtained are

  • Money management skills when dealing with transactions with cash and card allowing me to deal the correct amount of change
  • communication clearly with customers to calmly manage complaints address order queries and handle menu concerns.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Team working skills when helping the boss with orders

Education

Bachelor of Science - Sports and Exercise Science

Teesside University
Middlesbrough
09.2025 -

A-Levels - Psychology

Middlesbrough College
Middlesbrough
09.2023 - 06.2025

A-Levels - Anatomy and Physiology and Practical Sports Performance

Middlesbrough college
Middlesbrough
09.2024 - 05.2025

A-Levels - Human Biology

Middlesbrough college
Middlesbrough
09.2024 - 05.2025

GCSEs - Maths, English language and literature, Triple Science, Geography, Creative iMedia, Sport Studies

Outwood Academy Redcar
Redcar, Redcar and Cleveland
09.2018 - 06.2023

Skills

  • Resilience in stressful situations
  • Elderly supportiveness
  • Dignity respect
  • Communication with families
  • Disability understanding
  • Safety procedures implementation
  • Direct work with patients
  • Handling difficult customers
  • Drive for results
  • Product display setup
  • Cash handling
  • Customer relationship management

Affiliations

  • Boxing
  • Gym

Certification

  • Enhanced DBS checked
  • First Aid Trained
  • Prevent Training
  • Online Safety Risks to Children


Languages

Thai
Intermediate

Timeline

Bachelor of Science - Sports and Exercise Science

Teesside University
09.2025 -

A-Levels - Anatomy and Physiology and Practical Sports Performance

Middlesbrough college
09.2024 - 05.2025

A-Levels - Human Biology

Middlesbrough college
09.2024 - 05.2025

Care worker

Meadowvale Homecare Ltd
05.2024 - Current

Takeaway assistant

Freedom Pizzeria
10.2023 - 05.2024

A-Levels - Psychology

Middlesbrough College
09.2023 - 06.2025

GCSEs - Maths, English language and literature, Triple Science, Geography, Creative iMedia, Sport Studies

Outwood Academy Redcar
09.2018 - 06.2023
Matthew Roberts