Matthew Roberts

• As a carer I have a plethora of duties and responsibilities that ensure the clients safety confidentiality and dignity remain at the standard required by CQC. Some of these duties include food preparation, medication administration and light moving and handling. These roles allowed me to develop skills that become advantageous to the workplace examples include:
• excellent communication skills from client interaction
• Team working and Team building skills when working with colleagues
• Teaching and educating new staff
• Patience with challenging environments
• Attention to detail regarding clients health

All of these skills allow me to become a valuable asset as i am a versatile worker who has a resilient attitude to work set to me by my employer.

As a takeaway assistant I maintained a hygienic environment for food preparation too ensure the safety of the customers. Furthermore I developed customer communication skills as I took order over the telephone and catered to issues that I came across. moreover i was tasked with cleaning and maintain the shops cleanness so it remained within the heath and safety regulations

Other skills I have obtained are

• Money management skills when dealing with transactions with cash and card allowing me to deal the correct amount of change
• communication clearly with customers to calmly manage complaints address order queries and handle menu concerns.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Team working skills when helping the boss with orders