Phoebe Gowers
Accrington,Lancashire
Summary
Enthusiastic professional demonstrating strengths in teamwork and problem-solving. Adapts to diverse work environments through effective communication and collaboration. Eager to contribute to team success by delivering excellent service and maintaining operational standards. I'm a hardworking and loyal individual who takes pride in producing exceptional results.
Overview
5
5
years of professional experience
Work History
Tesco café Team Leader
Tesco Cafe
Burnley
05.2021 - Current
- Trained and supervised team to consistently achieve store sales targets through effective coaching and support.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Delivered quality service with friendly and professional demeanour.
- Resolved complex customer enquiries, disputes and complaints.
- Monitored team performance, identified improvement areas, and implemented corrective actions to enhance overall effectiveness.
- Cultivated supportive, positive relationships among employees to foster a collaborative working environment.
- Managed inventory levels in warehouse, conducting regular stock checks to maintain accurate records.
- Organised and cleaned storage areas to ensure a safe and efficient working environment. to maintain health and safety standards.
- Prepared and served snacks with attention to health and safety regulations. and beverages, adhering to health and safety regulations.
Education
GCSEs - Painting and decorating
Accrington College
Accrington, LAN01-2021
GCSEs - Bricklaying
Accrington college
Accrington, LAN01-2021
Skills
- Inventory management
- Health and safety compliance
- Team supervision
- Employee training
- Customer service
- Policy enforcement
- Goal setting
- Staff motivation
- Team building
- Problem solving
- Leadership skills
- Communication skills
- Food handling
- Food safety
- Due diligence
- COSHH
- Task prioritising
- Punctual
Hobbies and interests
- Reading
- Drawing
- Spending time with family
- Swimming
- Music
Timeline
Tesco café Team Leader
Tesco Cafe
05.2021 - Current
GCSEs - Painting and decorating
Accrington College
GCSEs - Bricklaying
Accrington college