Laura Robinson
Sheffield
Summary
Dynamic professional with extensive experience in customer service and office administration at Tesco and HB Clark. Proven ability to enhance team performance through effective communication and problem-solving skills. Recognised for maintaining high customer satisfaction and efficiently managing inventory, contributing to streamlined operations and improved service quality. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.
Overview
24
24
years of professional experience
Work History
Tesco Colleague
Tesco
Sheffield
12.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted customers in locating products and answering inquiries.
- Stocked shelves with products and ensured proper organisation.
- Operated cash register and processed customer transactions efficiently.
- Handled product returns and resolved customer complaints effectively.
- Trained new employees on store policies and operational procedures.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Checked expiration dates on food items regularly to ensure freshness was maintained at all times.
- Greeted customers upon entry and provided assistance with locating items.
- Maintained cleanliness of the store by sweeping floors, mopping spills, cleaning windows and mirrors.
- Organised backroom storage areas to ensure efficient use of space, and safety protocols were followed.
- Handled returns according to company policy including issuing refunds or exchanges as necessary.
- Adhered to all health codes while handling food items such as fruits, vegetables, dairy products.
Administrative Assistant
HB Clark
Sheffield
04.2007 - 10.2020
- Executed daily invoicing to ensure accurate financial tracking.
- Generated customer quotes to facilitate sales processes.
- Processed sales orders efficiently, enhancing order fulfillment speed.
- Maintained customer accounts to uphold strong relationships.
- Coordinated installations for sales representatives to streamline operations.
- Performed general office duties to support overall productivity.
- Applied discounts on products to optimize customer satisfaction.
- Managed post duties to ensure timely correspondence and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered questions from customers regarding products and services offered by the company.
Administrative Assistant
HB Clark
Worksop
12.2003 - 03.2007
- Processed daily invoicing to ensure timely and accurate billing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Produced customer quotes to facilitate sales transactions.
- Managed sales and order processing for efficient workflow.
- Maintained customer accounts to enhance service quality.
- Coordinated installations for sales representatives to streamline operations.
- Performed general office duties to support overall productivity.
- Applied discounts on products for customer satisfaction.
- Executed post duties to manage correspondence effectively.
- Scheduled appointments between clients and customers and internal staff members.
Bar Person
Silverdale’s Social Club
02.2002 - 01.2007
- Served beverages and maintained cleanliness at Silverdale's Social Club.
- Managed bar inventory and ordered supplies as needed.
- Assisted customers with drink selections and provided recommendations.
- Operated cash register and processed customer transactions efficiently.
- Trained new staff on bar procedures and customer service standards.
- Maintained an organised workspace throughout shift duration.
Shop Assistant
Grafton’s Bakery
11.2002 - 03.2003
- Assisted customers with product selection and inquiries daily.
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service by addressing concerns promptly.
- Stocked shelves with bakery items, ensuring proper rotation and visibility.
- Adhered to food safety regulations during all aspects of food handling.
- Assisted in maintaining the store's appearance by stocking shelves, organizing displays, and ensuring the cleanliness of the shop floor.
- Greeted customers and provided assistance with product selection.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
- Completed daily checklists for smooth shop operations.
- Resolved customer complaints in a professional manner.
Education
GCSE’s -
Dinnington Comprehensive School
DinningtonGNVQ Leisure & Tourism - Leisure & Tourism
Rother Valley College
DinningtonSome College (No Degree) - Office Skills
Rother Valley College
DinningtonSkills
- Customer service and support
- Office administration
- Inventory management
- Team collaboration
- Effective communication
- Cash handling and inventory management
- Office administration and order processing
- Client relations
- Attention to detail
- Time management
- Problem solving
- Sales support
- Staff training
- Team management
- Organisation and time management
- Networking
- Excellent communication
- Troubleshooting
- Data entry
- Multitasking Abilities
- Decision-making
Hobbies and Interests
I spend the majority of my free time with my son; I enjoy taking him out to the park or to visit family and friends. I also like to read novels and listening to music. I enjoy going out with my friends for a meal, a night out, a coffee and a chat or attending the cinema. I also like to indulge in some retail therapy from time to time.
References
References available upon request.
Timeline
Tesco Colleague
Tesco
12.2020 - Current
Administrative Assistant
HB Clark
04.2007 - 10.2020
Administrative Assistant
HB Clark
12.2003 - 03.2007
Shop Assistant
Grafton’s Bakery
11.2002 - 03.2003
Bar Person
Silverdale’s Social Club
02.2002 - 01.2007
GCSE’s -
Dinnington Comprehensive School
GNVQ Leisure & Tourism - Leisure & Tourism
Rother Valley College
Some College (No Degree) - Office Skills
Rother Valley College