Philip Howfield
Stafford
Summary
10 years warehouse experience with extensive knowledge of sorting and grading returns. Punctual and dependable and already used to early / late shirt work. Ready to use and develop these skills in this role
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work history
Warehouse Team Member
GXO / Wincanton logistics
Stafford
2015.11 - 2026.06
- Sorted reverse flow logistics into correct work streams daily.
- Graded damaged returns stock for processing suitability and next steps.
- Unloaded goods, moved stock to pallets, and matched SKUs using RDT guns.
- Reported understocking and overstocking to keep inventory levels current.
- Moved stock into deep storage racking using certified MHE safely.
- Provided coaching and support to newer colleagues to meet warehouse standards.
Store Colleague
ASDA
Stafford
2009.01 - 2015.01
- Working in the chilled food department, replenishing a variety of stock from overnight deliveries. Picking back stock and stock accounting, adjusting and making inventories using the in house computer system. I also assist customers with a wide variety of queries on any product or service in the store.
Senior Test Analyst
Home Retail Group (Argos / Homebase)
Stafford / Milton Keynes
2006.06 - 2008.09
- Managing small teams of other analysts in carrying out user acceptance testing for Argos Direct and some testing for Homebase applications. Mainly involved in Co-ordinating UAT test strategy and approach for system fixes and enhancements, chasing up defect resolution and reporting back to project management and stakeholders. Involved in co-ordinating ‘on the night’ checks of releases into production.
Test Analyst
Home Retail Group (Argos / Homebase)
Stafford / Milton Keynes
2003.03 - 2006.06
- Involved with the full end to end of User Acceptance Testing procedure - from static testing documentation, providing UAT estimates, planning and executing test plans, defect management, retest and regression testing. Supporting releases once live and where applicable providing training and documentation to the final users.
Customer Service Advisor
Argos Direct ltd
Stafford
2002.07 - 2003.03
- Based in a call centre this position included dealing with numerous inbound telephone queries relating to individual customers' home deliveries. Often placating less than happy customers and dealing with a number of problems relating to delivery crews and home delivery products.
Route Scheduler
EXEL logistics
Stafford
1998.07 - 2002.02
- Planning multi drop daily home deliveries under contract to Argos Direct ltd throughout UK and EIRE. Main duties involved the efficient planning of a delivery fleet of vehicles by use of computerised routing systems, and liaison with depot managers at locations throughout the country to ensure daily running and performance is achieved. Also dealing with telephone queries from customer service agents relating to specific customer deliveries, and other departments within the delivery chain - e.g., drivers, loading bay, and transport staff.
Incident Management
Argos Direct Ltd
Stafford
1996.06 - 1998.07
- Working within the call centre of Argos Direct Customer Services department. Duties involved dealing with customers that had specific problems with delivery crews that had been to their homes, such as damage incurred to their properties. Other aspects of the job included dealing with general queries over the phone e.g., product queries, booking delivery times, and using computer order systems to log all queries or complaints to specific orders. This included full call management training.
Education
A'Level - Environmental Science and Geography
Stafford College of FE
1990.01 - 1992.01
8 GCSE Grade C or above - including English and Mathematics
Walton High School
StaffordSkills
- ISTQB Foundation Certificate (software testing)
- ECDL (European Computer Driving Licence) Level 1 and 2
- Previous MHE certificates for PPT, VNA, Reach and Counterbalance Trucks
- RF scanning device proficient
- Equipment operation proficiency
- Knowledge of warehouse layout
- Shrink wrap machine use
- Knowledge of warehouse procedures
- Stock control software
- Punctuality and dependability
- Health and safety awareness
References
- Andrew McBoyle, Returns Team Manager, GXO Logistics DC3, Hurricane Close, Off Shackleton Way, Prologis Park, STAFFORD, ST16 1GY
Affiliations
- Anything outdoors. Walking, hiking, Camping, Gardening
Timeline
Warehouse Team Member
GXO / Wincanton logistics
2015.11 - 2026.06
Store Colleague
ASDA
2009.01 - 2015.01
Senior Test Analyst
Home Retail Group (Argos / Homebase)
2006.06 - 2008.09
Test Analyst
Home Retail Group (Argos / Homebase)
2003.03 - 2006.06
Customer Service Advisor
Argos Direct ltd
2002.07 - 2003.03
Route Scheduler
EXEL logistics
1998.07 - 2002.02
Incident Management
Argos Direct Ltd
1996.06 - 1998.07
A'Level - Environmental Science and Geography
Stafford College of FE
1990.01 - 1992.01
8 GCSE Grade C or above - including English and Mathematics
Walton High School