MS Visio
Hareesh Ravishankar Iyer
Business Analyst
Liverpool,LIV
Summary
Dynamic Business Analyst with 8 years of experience delivering RPA and digital transformation solutions for global projects. Skilled in Agile, Waterfall, and SDLC methodologies, with expertise in process automation, optimization, and data-driven decision-making. Proven track record of leading cross-functional teams to drive operational efficiency and implement innovative technology solutions. Recently earned an MSc in Financial Technology with Merit, equipping with a strong foundation to excel in the UK’s professional landscape.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Warehouse Team Member
Quality Value Convenience
Liverpool
09.2023 - 11.2024
- Supervised 10+ tables during peak hours, enhancing positive feedback by 30% and repeat business by 15%
- Deliver attentive service, address dietary restrictions, suggest menu items, and liaise with kitchen staff
- Welcome guests warmly, clear tables efficiently, and mentor new staff
Retail Assistant
Trilokya Services Limited
Liverpool
08.2024 - 09.2024
- Skilled in overseeing checkout operations, payment processing, register balancing, and secure cash drops
- Proficient in-store layout, inventory management, and product accuracy through barcode verification and expiry management
- Adept in sales promotion, customer assistance, and meticulous handling of Uber Eats orders
- Ensured store cleanliness, theft prevention, and precise end-of-day reporting
Front Member
Las Iguanas, The Big Table Group
Liverpool
10.2023 - 08.2024
- Supervised 10+ tables during peak hours, enhancing positive feedback by 30% and repeat business by 15%
- Deliver attentive service, address dietary restrictions, suggest menu items, and liaise with kitchen staff
- Welcome guests warmly, clear tables efficiently, and mentor new staff
Technical Lead Business Analyst
Wipro Limited
Mumbai
01.2021 - 08.2023
- Automated P2P, OTC, invoicing with OCR; reallocating 5 FTEs and enhancing SAP automation by 40%
- Optimized 28 HR-Op processes for a Swiss manufacturer, leading a team of 20, self-managing the project
- Analyzed data to identify supply chain inefficiencies, offering leadership insights for improvements
- Devised an RPA solution for the Docusign Agreement process, achieving 75% automation
Lead Business Analyst
Hexaware Technologies Limited
Mumbai
12.2018 - 01.2021
- Secured a $1M contract for aircraft maintenance automation crafted in an RFP
- Implemented EURO payments and World Link Operations automation (Swift payments), reducing FTEs by 10
- Enhanced OTC and R2R processes for a warehousing business using RPA solutions by automating SAP
- Oversaw transaction processing and decreased software defects by 22% through user acceptance testing
- Developed insurance trend reports for strategic insights using Power BI
Senior Business Analyst
Grid Infocom Private Limited
Gurugram
09.2017 - 12.2018
- Cut ATM and POS reconciliation time by 50% for UAE and Indian banks using RPA solution
- Obtained project approval for a car manufacturer with a comprehensive RFP (proposal)
- Automated bank reconciliation statement, reducing processing time by 60% while ensuring proper QC
- Organized medical claims for StarHealth India using a Chatbot solution
- Created a web solution for pre-medical services for high-value insurance policies
- Re-engineered the employee hiring and background verification process for top companies
Senior Associate Business Analyst
3i-Infotech Limited
Mumbai
11.2015 - 09.2017
- Formulated lending business process for African banks, from origination to collection
- Coordinated with product owners, UX/UI designers, and developers to ensure alignment
- Led the development of a Loan Management System, decreasing process time by 70% for 300+ users
- Executed projects on time and within budget, consistently surpassing the Project manager's expectations
Education
Master of Science - Financial Technology
University of Liverpool
Liverpool, LIV 09.2023 - 09.2024
MBA - Financial Markets
Institute For Technology And Management
Mumbai 04.2014 - 03.2016
Master of Arts - Accounting And Finance
Mumbai University
Mumbai 04.2011 - 03.2013
Bachelor of Arts - Commerce
Mumbai University
Mumbai 04.2008 - 03.2011
Skills
Business Requirement Gatheringundefined
Certification
Business Analyst
Accomplishments
I have been consistently recognized in my previous organizations for excellence in Business Analysis, particularly for the successful execution of key projects. These include optimizing FCMB's lending process in Nigeria, enhancing EURO and World Bank payment systems for Citi Bank, and delivering impactful HR solutions for Japan Tobacco International.
Software
Power BI
MS Office
JIRA
SAP ERP FICO
Interests
Stage Plays, Badminton, Drawing
References
References available upon request.
Timeline
Retail Assistant
Trilokya Services Limited
08.2024 - 09.2024
Front Member
Las Iguanas, The Big Table Group
10.2023 - 08.2024
Master of Science - Financial Technology
University of Liverpool
09.2023 - 09.2024
Warehouse Team Member
Quality Value Convenience
09.2023 - 11.2024
Technical Lead Business Analyst
Wipro Limited
01.2021 - 08.2023
Lead Business Analyst
Hexaware Technologies Limited
12.2018 - 01.2021
Senior Business Analyst
Grid Infocom Private Limited
09.2017 - 12.2018
Senior Associate Business Analyst
3i-Infotech Limited
11.2015 - 09.2017
MBA - Financial Markets
Institute For Technology And Management
04.2014 - 03.2016
Master of Arts - Accounting And Finance
Mumbai University
04.2011 - 03.2013
Bachelor of Arts - Commerce
Mumbai University
04.2008 - 03.2011
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