Philip Heys
Accrington,Lancashire
Summary
Over 30 years of experience in the public transport industry, progressing from bus and coach driver to duty service controller and senior quality inspector. Currently seeking a return to a driving role with an up-to-date CPC card and a clean driving license. Proven track record in ensuring service quality and operational efficiency.
Overview
30
30
years of professional experience
Work history
Senior Regional Service Quality Officer
National Express
Birmingham, West Midlands
2007.07 - 2026.03
- Conduct targeted audits of vehicles and driver standards for compliance records.
- Carry out regular audits of driver use of accessibility lifts daily checks.
- Perform unstaffed stop assessments for wheelchair accessibility and vehicle suitability.
- Investigate quality and standards concerns when stops vehicles or drivers issues arose.
- Compile audit data into readable reports for business action planning.
Service Quality Controller
National Express West Midlands
Heathrow, Hillingdon
2002.03 - 2007.07
- Responsible for all services operating for National Express serving through Heathrow Airport
- Ensuring that all services operated safely & promptly operating at Heathrow Airport
- Responsible for informing over 300 drivers had the correct information for traffic delays, road closures etc
- Organising of breakdown's in the vicinity of Heathrow for National Express vehicles
- Driving covering service when needed.
Coach driver
National Express West Midlands
Feltham, Hounslow
2001.12 - 2002.03
- Helped elderly and disabled passengers and promoted inclusive travel on board the coach.
- Kept detailed travel logs to maintain punctuality across all routes.
- Processed cash ticket payments accurately to avoid discrepancies in financial records.
Bus driver
London General
London, Stockwell, London
1995.12 - 2001.12
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Followed company policies strictly, upholding professional standards at all times.
- Maintained punctuality for smooth running of timetable schedules.
- Reported any mechanical problems promptly for early resolution.
- Kept accurate logs of trips, ensuring compliance with regulations.
Education
CPC in National Road Passenger Transport Operation - Management
RSA
London 1997.12 -
Level 3 Diploma in First Line Management -
Chartered Management Institute
2010.04 -
Level 2 Certificate in Team Leading - Management
Chartered Management Institute
London 2006.01 -
Practical Training Certificate -
Stonebow
2007.04 -
Skills
- Updated CPC for PCV for the next 5 years
- PCV holder with over 30 years experience in the industry
- Clean driving licence
- Management CPC in National road passenger transport operations (1997)
- Public service vehicles accessibility assessment trained
Affiliations
I watch most sports and I am a keen runner & hiker. I also spend my spare time restoring old cars and I am a current owner of a Landrover Defender.
Timeline
Level 3 Diploma in First Line Management -
Chartered Management Institute
2010.04 -
Senior Regional Service Quality Officer
National Express
2007.07 - 2026.03
Practical Training Certificate -
Stonebow
2007.04 -
Level 2 Certificate in Team Leading - Management
Chartered Management Institute
2006.01 -
Service Quality Controller
National Express West Midlands
2002.03 - 2007.07
Coach driver
National Express West Midlands
2001.12 - 2002.03
CPC in National Road Passenger Transport Operation - Management
RSA
1997.12 -
Bus driver
London General
1995.12 - 2001.12