PHILIP ESHUN
London
Summary
Senior housing professional with extensive experience delivering homelessness prevention, tenancy sustainment and safeguarding services within a housing association setting. Experienced leader of frontline housing teams working in close partnership with local authority Housing Options, Adult Social Care and Social Services to manage complex, high-risk cases. Strong working knowledge of the Housing Act 1996, Homelessness Reduction Act 2017 and statutory guidance, applied operationally to prevent homelessness and reduce temporary accommodation. Proven record in performance management, service improvement, complaint handling, MP and councillor enquiries, partnership working and staff development, delivering customer-focused outcomes within politically sensitive, high-demand housing environments across London borough services.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work history
Assistant Housing Manager
Housing21
London
2024.09 - 2026.01
- Managed frontline housing services to deliver tenancy sustainment and homelessness prevention outcomes for residents with complex needs.
- Collaborated with Local Authority Housing Options teams to prevent homelessness and secure alternative accommodation.
- Coordinated multi-agency responses to manage safeguarding concerns and reduce tenancy breakdowns.
- Led early intervention activities, including arrears prevention and risk assessments, minimising escalations to statutory homelessness.
- Applied extensive knowledge of the Housing Act 1996 and the Homelessness Reduction Act 2017 in decision-making processes.
- Oversaw complex cases involving vulnerabilities and ensured appropriate referrals and joint case management.
- Facilitated resident meetings to enhance communication between tenants and management.
- Held operational responsibility for day-to-day housing management services, including tenancy sustainment, arrears prevention, estate management, ASB casework and complaints handling.
- Managed and motivated frontline housing staff, setting clear performance expectations, monitoring KPIs and embedding a resident-focused service culture.
- Oversaw complex ASB and safeguarding cases, working closely with Adult Social Care, Police and partner agencies to achieve proportionate and sustainable outcomes.
- Actively used resident feedback and complaints insight to improve service delivery and communication standards.
- Supported policy and procedure reviews, ensuring services aligned with legislation, best practice and organisational objectives.
Housing Project Consultant - Self Employed
Office of the Deputy Minister – Land & Natural Resources
Accra, Ghana
2021.03 - 2024.04
- Led housing and relocation programmes for vulnerable communities, working across government, local authorities, NGOs, and service providers.
- Established partnership frameworks with clear roles, accountability, and escalation pathways.
- Oversaw complaints, disputes, and safeguarding risks, using legal analysis and mediation to resolve issues.
- Produced performance, risk, and compliance reports to support senior decision-making and drive service improvement initiatives.
- Mentored housing officers and managers, embedding consistent standards and outcome-focused delivery.
- Adhered strictly to industry standards during the execution of all tasks.
- Devised comprehensive project schedules to meet critical deadlines on time.
- Liaised between different departments, ensuring a seamless flow of information.
- Conducted comprehensive risk assessments to proactively identify and mitigate potential problems, providing reassurance to stakeholders about project stability.
- Streamlined project workflows by implementing effective task prioritisation strategies.
- Collaborated with clients to define project scope and deliverables.
- Managed resources effectively for optimal use throughout the project lifecycle, demonstrating reliability and operational competence.
- Adhered strictly to industry standards during the execution of all tasks.
- Coordinated cross-functional teams to achieve project objectives.
- Ensured timely delivery of projects through diligent monitoring and follow-ups.
- Analysed existing processes, identifying areas for improvement and optimisation.
Housing Manager / Acting Director
Brent Community Housing
London, London
2014.10 - 2020.11
- Provided senior operational leadership within a housing association, delivering tenancy sustainment and homelessness prevention services.
- Led collaborative efforts with Local Authority Housing Options to enhance prevention and relief activities.
- Managed complex cases involving homelessness risks, safeguarding, mental health, and domestic abuse, coordinating with Adult Social Services.
- Ensured compliance with the Housing Act 1996 and the Homelessness Reduction Act 2017, advising managers on regulatory matters.
- Represented the organisation at multi-agency case conferences and operational panels regarding vulnerable households.
- Developed and led multi-disciplinary teams across various housing services, embedding a performance-driven culture.
- Managed budgets and income recovery initiatives, contributing to cost control and minimising temporary accommodation usage.
- Negotiated favourable contracts with service providers to reduce costs.
- Coordinated with contractors, achieved timely completion of repairs.
- Played a key role within the Management Team, reporting to senior leadership and contributing to strategic and operational decision-making.
- Managed housing contracts and external service providers, monitoring performance, ensuring compliance and delivering value for money.
- Led services managing homes on behalf of partner landlords and local authorities, ensuring contract requirements were met while maintaining high resident satisfaction.
- Oversaw complaints handling, including MP and councillor enquiries, using learning outcomes to drive service improvement and policy change.
- Developed and reviewed housing policies and operational procedures, embedding consistency, legal compliance and best practice across teams.
- Led resident consultation activities, forums and engagement initiatives to ensure residents’ voices directly influenced service delivery.
- Managed voids, tenancy audits and estate standards, improving turnaround times and neighbourhood satisfaction.
- Conducted regular property inspections for maintenance of standards.
Finance Manager
Brent Community Housing
London
2014.01 - 2014.10
- Oversaw housing finance operations, budget monitoring, and income performance.
- Supported governance, risk assurance, and compliance reporting across housing services.
Concierge Services Manager (Temporary)
PCHA
London
2011.02 - 2013.12
- Managed resident-facing estate and concierge services across high-rise blocks.
- Led health & safety compliance, fire risk assessments, and building safety inspections.
- Addressed ASB, complaints, and safeguarding issues, demonstrating commitment to creating a secure and supportive environment.
- Supervised staff and contractors, embedding performance and customer service standards.
- Worked closely with staff to ensure consistent communication flow, promoting a dependable and cohesive service experience.
- Promoted special events that contributed to a [specific percentage] % increase in hotel revenue opportunities, showcasing tangible results.
Education
MBA - Business Administration
University of Sunderland
Sunderland 2007.03 - 2008.07
Postgraduate Diploma - Management
University of Leicester
LeicesterMaster of Laws (LLM) - Commercial Law (Distinction)
University of Sunderland
Sunderland 2024.10 - 2025.10
Skills
- Housing operations and estate management
- Complaint resolution excellence
- Safeguarding leadership
- Performance management and KPIs
- Resident engagement strategies
- Legal compliance in housing law
- Communication proficiency
- Team building skills
Certification
- Chartered Member (CIHCM) – Chartered Institute of Housing (Nearly 10 years)
- Member (MCMI) – Chartered Management Institute
Timeline
Master of Laws (LLM) - Commercial Law (Distinction)
University of Sunderland
2024.10 - 2025.10
Assistant Housing Manager
Housing21
2024.09 - 2026.01
Housing Project Consultant - Self Employed
Office of the Deputy Minister – Land & Natural Resources
2021.03 - 2024.04
Housing Manager / Acting Director
Brent Community Housing
2014.10 - 2020.11
Finance Manager
Brent Community Housing
2014.01 - 2014.10
Concierge Services Manager (Temporary)
PCHA
2011.02 - 2013.12
MBA - Business Administration
University of Sunderland
2007.03 - 2008.07
Postgraduate Diploma - Management
University of Leicester
GOVERNANCE & SECTOR LEADERSHIP
- Treasurer – UNISON Housing Association Branch 2016 – 2017 Provided financial oversight, transparency, and governance assurance.
- Council Member – Chartered Insurance Institute 2011 – 2014 Contributed to organisational governance and professional standards.
Personal Information
References
References available upon request.
GOVERNANCE & SECTOR LEADERSHIP
- Treasurer – UNISON Housing Association Branch 2016 – 2017 Provided financial oversight, transparency, and governance assurance.
- Council Member – Chartered Insurance Institute 2011 – 2014 Contributed to organisational governance and professional standards.
References
References available upon request.