Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Neeraj Bisht

Swadlincote

Summary

Experienced and certified professional with expertise in food safety, health and safety, and team management. Skilled in managing profit and loss statements, inventory control, and performance management to drive operational efficiency. Proficient in food production and service, barista training, and allergen management as an Allergen Champion. Adept at leading teams to achieve business objectives while maintaining high standards of quality and compliance. Holds a Personal Licence Holder certification alongside Food Safety Level 3 and Health and Safety Level 3 qualifications.

Overview

22
22
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification

Work History

General Assistant

Baxter Storey
Tamworth
10.2023 - 02.2025
  • Provide excellent customer service to guests and colleagues
  • Assist with food preparation and presentation, ensuring high standards of hygiene and quality
  • Maintain cleanliness and organisation in the dining and kitchen areas
  • Operate cash registers and handle transactions accurately
  • Restock supplies and monitor inventory levels
  • Support the team during peak hours and special events
  • Adhere to health and safety regulations at all times
  • Perform additional duties as assigned by the management team
  • Provided top-quality customer service, resulting in high levels of customer satisfaction.
  • Coordinated deliveries with suppliers to maintain stock levels.
  • Assisted with inventory management for efficient stock control.

Chef Manager

Chai Street
Swadlincote
08.2016 - 02.2025
  • Chef Manager of Café Verde in Burton (2007-2020)
  • Chef Manager of Chai Street On demand Chilled Indian Meal Delivery Service in Swadlincote and nearby areas
  • All functions from developing menu, creating awareness, generating and driving sales, profitability and growth
  • Keen on people skills and growing by having great inter personal skills
  • We also focus on giving society back
  • Excellent social media presence with over 100 five Star reviews
  • Full financial accountability
  • Vat and statutory filings
  • Full Payroll
  • Sales and administration
  • Menu and event planning
  • Profitability
  • Health and food safety
  • Exceeding customer expectations all day
  • Spearheaded the redesigning of the kitchen layout for better functionality and efficiency.
  • Ensured compliance with food hygiene regulations, maintaining a safe work environment.
  • Managed a team of chefs, ensuring high-quality food preparation.
  • Assisted in marketing efforts with attractive food presentations increasing footfall.
  • Provided daily oversight of kitchen operations, resulting in smooth service.

Waiter/Server

Miller and Carter
Burton on Trent
05.2021 - 07.2024
  • Greet, serve and look after guests so they go home happy
  • Maintain the highest standards of cleanliness and safety
  • Work with team to create a friendly atmosphere our guests will love
  • Be a champion of brand standards
  • Know the menus inside out
  • Making recommendations to our guests

Manager Hospitality Section

MARKS AND SPENCER
Birmingham
07.2015 - 08.2016
  • Managing Birmingham's leading hospitality operation with committed, fully engaged, supported and recognized team
  • Handling multiple operations namely In store bakery, Food and hot food on the move
  • Delivering Sales, Service Standards, People & Costs
  • Leading the team to deliver excellent presentation standards, ensuring accurate and timely implementation of corporate seasonal updates and events
  • Reviewing and implementing plans at department level accurately reflecting the sales floor budgets and forecasts
  • Managing space and equipment accuracy within the store
  • Delivers décor to policy and liaises with the relevant teams to ensure correct implementation including M&S Bank
  • Providing feedback on deals & offers, events and seasonal launches
  • Maximizing availability for customers through effective stock management and accuracy
  • Driving A&A process/ Standard Operating Procedures to deliver business availability targets and using metrics to review weekly and monthly
  • Leading to manage an effective delivery of Standard Operating Procedures and Business targets
  • Daily diagnostic and takes action to deliver gap scanning foods by identifying cross selling opportunities across all departments
  • Reviewing and analyses sales figures and MI to identify opportunities to develop and drive sales performance across departments
  • Driving performance compared to region and shape of chain by utilising the business daily, weekly and monthly MI
  • Ensuring the team utilizes Knowledge to Share to support customers with their purchase and to promote deals and offers
  • Identifying risk areas and probes performance to deliver improvements
  • Coaching team to ensure they actively demonstrate and role model Service
  • Maintained inventory control, reduced stock shortages.
  • Facilitated staff training, resulting in better customer service.
  • Delegated tasks efficiently to maximise productivity.
  • Streamlined communication channels, enhanced internal information flow.
  • Supervised project timelines for timely completion.
  • Cultivated strong relationships with clients to secure repeat business.

Restaurant Manager

Pizza Express
Birmingham
08.2012 - 07.2015
  • Area support for 13 restaurants for Pizza Express Birmingham Area and reporting to Operations manager for finance, cost control, performance management and audits
  • Full P&L accountability
  • Wowing Customers and clients
  • Brilliant Leadership
  • Developing People
  • Financial Management
  • People Management
  • Sales and growth
  • Health and Safety, Training and Development
  • No 13 in Contribution category and sales LFL
  • Lowest Cost of Sales in the area
  • No 1 in Christmas Menu Sales in Area
  • Top 50 in Yearly EBITDA YOY
  • Financial and Audit Champion for 12 restaurants
  • Company's Restaurant Representative for Energy Saving Project
  • Top mystery diner in Year to date
  • Developed 2 head Chefs, 1 Assistant Manager and 4 Supervisor
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Trained new team members, enhanced service quality.
  • Coordinated events and parties to increase restaurant revenue.
  • Managed daily operations for smooth restaurant functioning.
  • Innovated promotional strategies, raised brand awareness in local community.
  • Increased table turnover rate with efficient floor management.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.

General Manager

Cafe Rouge
Birmingham
11.2008 - 07.2012
  • Reporting to Area Manager and reporting of 20 employees
  • Full P&L accountability
  • Sales Building & profit
  • People management
  • Business Administration
  • Teamwork and management
  • Top 50 in Christmas Menu Period Sales in Company Category
  • Top 50 in restaurant contribution in the company
  • Top mystery diner in Year to date
  • Developed 1 Restaurant Manager, 1 Assistant Manager and 1 Head Chef
  • Audit champion for the area
  • Increased overall operational efficiency by implementing new management strategies.
  • Maintained compliance with industry regulations at all times.
  • Managed stock control for optimal inventory management.
  • Streamlined inventory management system for efficient stock control.

Retail Manager

SSP UK Ltd
Manchester
02.2007 - 09.2008
  • Brand Burger King / Meridian Food Village Restaurants
  • Café Ritazza and Bars
  • Multi Outlet Manager
  • Reporting to General Manager with 35 Employees reporting, including 4 supervisors
  • Handling unit with 35 Employees reporting, including 4 supervisors
  • 100 % customer satisfaction via Mystery Shopper
  • Increasing sales by 10 %
  • Introduced low labor practices without compromising on customer, client satisfaction and brand standards
  • Higher Gross Profit achievement
  • Ensured smooth running of daily operations with efficient resource allocation.
  • Developed strong relationships with suppliers, resulting in improved product availability.
  • Delivered exceptional service standards by promoting team collaboration and commitment.
  • Organised special events and promotions to drive traffic and increase sales volume.
  • Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
  • Monitored stock levels to replenish merchandise.
  • Delivered high level of service to clients to maintain relationships for future business opportunities.

Manager Quick Service Restaurants Operations

Old World Hospitality
New Delhi, India
01.2003 - 01.2007
  • Reporting to: Corporate Manager, Quick Service Restaurant Operations
  • Handling team of 58 (1 Executive, 1 chef de partie, 1 Senior Team Leader, 4 Team Leaders, 1 Demi Chef de partie, 46 crew members and 10 commis)
  • Overall in charge of the food court operations
  • Responsible for running a profitable shift and delivering 100 % guest satisfaction by planning & managing people, equipment and product
  • 15 % increase in sales
  • 10% savings in gas and electricity
  • Twice city's best restaurant
  • Labor turnover to 5 % from 20 %
  • Audit scores at 95 %
  • Achieving Gross profit 10 % over target
  • Liaised with suppliers to ensure timely deliveries.
  • Maintained inventory control, reduced stock shortages.

Education

Post Graduate Diploma - Business Administration

Symbiosis Centre For Distance
Pune, Maharashtra

Bachelors in Commerce - Commerce

Delhi University

Bachelors in Hotel Management and Catering Technology - Hotel Management

Institute For Hotel Management
New Delhi, Delhi

Skills


  • Personal License Holder
  • Food Safety Level 3
  • Health And Safety level 3
  • Performance Management
  • Managing Profit and loss statements
  • Food production and Service
  • Inventory management
  • Barista trained
  • Allergen Champion
  • Team Management


Affiliations

  • Repairing cars, cooking, DIY

Certification

BIIAB Personal License Holder

Level 3 health and safety

Timeline

General Assistant

Baxter Storey
10.2023 - 02.2025

Waiter/Server

Miller and Carter
05.2021 - 07.2024

Chef Manager

Chai Street
08.2016 - 02.2025

Manager Hospitality Section

MARKS AND SPENCER
07.2015 - 08.2016

Restaurant Manager

Pizza Express
08.2012 - 07.2015

General Manager

Cafe Rouge
11.2008 - 07.2012

Retail Manager

SSP UK Ltd
02.2007 - 09.2008

Manager Quick Service Restaurants Operations

Old World Hospitality
01.2003 - 01.2007

Bachelors in Commerce - Commerce

Delhi University

Bachelors in Hotel Management and Catering Technology - Hotel Management

Institute For Hotel Management

Post Graduate Diploma - Business Administration

Symbiosis Centre For Distance

Similar Profiles

CREATE PROFILE
Neeraj Bisht