Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Accomplishments
Languages
Certification
Timeline
Generic

Perekeme Agbegha

Hatfield,United Kingdom

Summary

IT contractor with 3+ years of hands-on experience delivering high-quality end-user, desktop, and infrastructure support in hybrid corporate environments. Proven success in supporting VIP users, managing on-site and remote troubleshooting, and ensuring seamless IT operations across multiple platforms. Strong commitment to digital transformation and user-first IT culture.

Overview

4
4
years of professional experience
2029
2029
years of post-secondary education
1
1
Certification

Work history

IT Support Engineer / Fiber Optic Technician

AMJ IT Support
London, UK
01.2025 - 05.2025
  • Planned, designed, tested, and troubleshot fibre optic systems to ensure network efficiency and reliability.
  • Coordinated weekly change management rollouts for hybrid cloud-based infrastructure including Azure AD and Office 365.
  • Oversaw hardware break/fix operations, achieving a 92% first-time resolution rate with SCCM and ServiceNow.

Network Support Engineer

Ipnx
, UK
08.2022 - 11.2024
  • Configured and deployed Windows 11 systems, including patching, software provisioning, and device encryption
  • Conducted quarterly end-user training for employees on Office 365 best practices and security awareness
  • Proficient in troubleshooting of routing protocols, including RIP, EIGRP and OSPF with the ability to identify and resolve common network connectivity issues.

IT Support Engineer

NGCOM Lasmile Solutions
02.2021 - 06.2021
  • Provided first-line technical support to internal users, resolving daily hardware, software, and connectivity issues
  • Installed and configured Office 365 applications and supported users with Outlook, OneDrive, and Teams onboarding

Education

MSc. - Data Science and Analytics

University of Hertfordshire

Bachelor of Computer Science (BSc.) - undefined

Babcock University
08.2018 - 07.2022

Skills

  • SCCM
  • ServiceNow
  • Office 365
  • SentinelOne
  • LAN/WAN support
  • Leadership
  • Project Management

Hobbies and Interests

Gaming (especially strategy or logic-based games), Going to the gym or home workouts, Cooking or trying new recipes, Watching documentaries or science fiction

Accomplishments

  • Babcock University Annual Hackathon – 3rd Place
  • Maintained a GPA above 3.5
  • Best Presenter during Final Year Defense
  • Outstanding Intern Award at IPNX

Languages

English
Native

Certification

ITIL v4 Foundation

Microsoft 365 Certified: Modern Desktop Administrator Associate

IT Fundamentals & Computer Networking

Timeline

IT Support Engineer / Fiber Optic Technician

AMJ IT Support
01.2025 - 05.2025

Network Support Engineer

Ipnx
08.2022 - 11.2024

IT Support Engineer

NGCOM Lasmile Solutions
02.2021 - 06.2021

Bachelor of Computer Science (BSc.) - undefined

Babcock University
08.2018 - 07.2022

MSc. - Data Science and Analytics

University of Hertfordshire

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Perekeme Agbegha