Penelope Horsfield
Bognor Regis,West Sussex
Summary
Answering all email and telephone queries. Making bookings for school and group visits, events and meetings and raising the invoices from those, including the reservation of rooms and resources. Posting incoming invoices for payment. Creating and distributing site diary and updating where necessary. Responsible for site banking and floats. Developing relationships with repeat visitors to ensure their experience continues to improve. Being a public face for the site when necessary and liaising with local organisations. Responsible for stocking the shop and the presentation of products. Liaising with staff members about events to ensure their smooth running.
Overview
32
32
years of professional experience
12
12
years of post-secondary education
Work History
Office Manager
Fishbourne Roman Palace
Fishbourne
01.2012 - Current
- Responsible for taking school and group bookings, issuing invoices, answering phone and email queries, giving guided tours and running education workshops, providing costumed interpretation at events, specializing in Roman food, and writing information leaflets, education/family packs, and garden signage
Head Guide
Arundel Castle
Arundel
04.2006 - 11.2011
- Organized and ran staff of over 70 guides in 3 areas around the Castle, helped organize and run events, organized weekly banking, gave guided tours, and wrote Pitkin guide about the 3rd Duke of Norfolk
Primary Teacher
White Styles Middle School
09.2001 - 04.2006
- Class teacher for Y5 and Y7, Mathematics Co-ordinator, and Head of Y5
Class Teacher
Loxwood Primary School
09.1992 - 08.2001
- Class teacher for Y3/4 and Y5/6, coached 12 children through Grade 1 Theory of Music, and wrote and produced Christmas plays
Education
Bachelor of Education (Honours) Degree 2:1 - History
West Sussex Institute of Higher Education (now The University of Chichester)
Chichester 01.1988 - 04.1992
Presdales School
Ware 01.1981 - 04.1988
Skills
- Qualified and experienced primary teacher
- Extensive experience both as a site/museum guide and as an interpreter at events
- Excellent communication skills, both written and verbal
- Office administration
- Customer service excellence
- Time management
Personal Information
Hobbies: I love making things from knitting and crochet to sewing and scrapbooking. I'm into slow stitching at the moment and am enjoying creating a series of scrappy pictures from vintage materials. I enjoy cooking and have been demonstrating the food of Ancient Rome whilst at Fishbourne Roman Palace. We go for walks on the Downs and in the woods, looking out for flora and fauna. I have kept pet rats for over 30 years.
Custom
- John Baldock, General Manager the Sussex Archaeological Society, Barbican House, 169 High St, Lewes, BN7 1YE, anniewills@sussexpast.co.uk, 07811 462757
- Dr Rob Symmons, Curator, Fishbourne Roman Palace, Roman Way, Fishbourne, Chichester, PO19 3QR, robsymmons@sussexpast.co.uk, 01243 785859
Timeline
Office Manager
Fishbourne Roman Palace
01.2012 - Current
Head Guide
Arundel Castle
04.2006 - 11.2011
Primary Teacher
White Styles Middle School
09.2001 - 04.2006
Class Teacher
Loxwood Primary School
09.1992 - 08.2001
Bachelor of Education (Honours) Degree 2:1 - History
West Sussex Institute of Higher Education (now The University of Chichester)
01.1988 - 04.1992
Presdales School
01.1981 - 04.1988
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