Gurpreet Taak
Hayes,Hillingdon
Summary
A highly skilled professional with a strong aptitude for decision-making and problem-solving, complemented by expertise in machine operation and maintenance oversight. Demonstrates exceptional empathy in the workplace, fostering effective team leadership and rapport building. Proficient in Microsoft Office and bilingual communication, with a result-driven approach to sales and product knowledge. Committed to continuous training and development, aiming to leverage analytical skills for impactful contributions in future roles.
Offering strong candidate for this job. Knowledgeable about team coordination, problem-solving, and time management. Strong interpersonal and communication skills, with knack for motivating others. Ready to use and develop leadership, organisation, and decision-making skills in customer service role.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work history
Production team leader
panificio italiano
Iver
2024.10 - Current
- Trained new team members, promoting a cohesive work environment.
- Maintained high quality standards for improved customer satisfaction.
- Enhanced productivity by effectively delegating tasks.
- Upheld compliance with company policies and regulations at all times.
- Collaborated with other departments for smoother workflow transitions.
- Streamlined processes to enhance overall production speed.
- Encouraged open communication, boosting team morale and motivation.
- Troubleshot technical issues promptly for minimal downtime.
- Implemented safety protocols to reduce workplace accidents.
- Coordinated team tasks, ensuring timely delivery of products.
- Oversaw the maintenance of machinery to guarantee uninterrupted operations.
- Conducted regular staff appraisals, recognising and rewarding exceptional performances accordingly.
- Reported and investigated production line incidents to limit repeat issues.
- Met demanding production schedules through targeted labour and resource planning.
- Documented completed works for accurate progress and performance monitoring.
Courier driver Part Time
DPD
southall , middlesex
2019.11 - 2022.08
- Ensured customer satisfaction with timely delivery of goods.
- Delivered packages promptly by adhering to strict schedules and routes.
- Checked vehicles for mechanical items before departing to ensure safety.
- Operated electronic scanners and maintained logs to track shipment progress efficiently.
- Increased efficiency by planning optimal routes using GPS navigation systems.
- Conducted pre-inspections checks on vehicle; repaired minor faults when required.
- Provided exceptional customer service by handling queries and complaints effectively and professionally.
- Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed.
- Ensured cleanliness and maintenance of courier van to uphold professional image of company.
- Protected sensitive documents during transportation; upheld confidentiality at all times.
- Reported any accidents or injuries sustained whilst on duty immediately for prompt resolution.
- Loaded, unloaded, prepared, inspected and operated the delivery vehicle for smooth operations.
- Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
NHS call handler
NHS Covid
Ealing
2020.03 - 2020.10
- Handled sensitive information ethically-upheld privacy standards at all times.
- Aided distressed callers – provided reassurance whilst awaiting medical assistance.
- Improved patient satisfaction with clear, empathetic communication in stressful situations.
- Minimised hold time – managed calls expediently without compromising on quality of service.
- Provided accurate information for patients, facilitating effective decision-making.
- Managed high call volumes calmly during peak periods or emergencies.
- Maintained confidentiality of patient records in compliance with NHS regulations.
- Collaborated effectively with team members to handle complex situations.
- Assisted callers with general enquiries, delivering quality customer service.
- Completed necessary paperwork after each call, sustaining operational efficiency.
- Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
- Remained calm to processes details of emergencies accurately in high pressure situations.
- Logged critical information onto computer system.
Pharmacy trainee assistant
pro health
Acton
2018.02 - 2019.02
- Checked prescriptions for errors, ensuring accuracy prior to dispensation.
- Handled sensitive patient data respecting confidentiality at all times.
- Organised pharmacy inventory with keen attention to detail, ensuring efficient operations.
- Packed and labelled items appropriately before they were dispensed to patients.
- Dealt diligently with queries from patients regarding their medication under supervision from a qualified pharmacist.
- Attended training sessions gaining valuable industry insight and knowledge.
- Participated in continuous professional development activities to stay updated on latest pharmaceutical developments.
- Supported pharmacists in managing pharmaceutical stock, reducing instances of shortages or overstocks.
Customer service cashier
Marks & Spencer
Kew Gardens, Richmond upon Thames
2015.02 - 2017.08
- Expanded client base through targeted outreach initiatives.
- Gathered feedback from customers post-sale, leading to continuous improvements in service delivery.
- Processed customer orders efficiently, ensuring swift delivery times.
- Maintained a calm demeanour during high-stress situations, ensuring a pleasant experience for customers at all times.
- Pioneered innovative sales strategies for increased market penetration.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Participated in team-building activities, promoting a harmonious work environment.
- Maintained thorough records of all sales activities to ensure transparency.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Assisted customers with product information for informed purchasing decisions.
- Completed opening and closing procedures, ensuring store readiness.
- Collaborated with team members to achieve daily sales targets without compromising on service quality.
- Identified counterfeit notes efficiently, safeguarding company assets.
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
- Ensured customer satisfaction by providing efficient and friendly service.
- Packaged customer purchases carefully, preventing any damage or spillage.
- Checked prices using barcode scanners for accurate billing.
- Maintained clean work area to ensure safety and organisation.
Education
GCSEs - Maths
Cantell maths and computing college
Southampton 2008.09 - 2013.08
A-Levels - Maths
richard taunton college
Southampton 2013.09 - 2015.08
Skills
- Decision-Making aptitude
- Empathy in the workplace
- Decision-Making capabilities
- Result-Driven approach
- Machine operation expertise
- Maintenance oversight
- Training and Development
- Empathy understanding
- Telephone manners
- Pressure handling
- Bilingual or multilingual
- Problem-solving
- Team Leadership
- Product knowledge
- Sales expertise
- Microsoft Office
- Analytical
- Rapport building techniques
- Telephone skills
Timeline
Production team leader
panificio italiano
2024.10 - Current
NHS call handler
NHS Covid
2020.03 - 2020.10
Courier driver Part Time
DPD
2019.11 - 2022.08
Pharmacy trainee assistant
pro health
2018.02 - 2019.02
Customer service cashier
Marks & Spencer
2015.02 - 2017.08
A-Levels - Maths
richard taunton college
2013.09 - 2015.08
GCSEs - Maths
Cantell maths and computing college
2008.09 - 2013.08