Pelham Carss
Hereford,Herefordshire
Summary
A mature married 54 year old man, highly reliable and punctual professional with a full clean driving license, exceptional communication efficiency and a strong focus on customer relationships and requirements. Friendly and approachable, with a good understanding of customer needs without being imposing, consistently delivering a smart and presentable service. Committed to working weekends when required to meet business needs and ensure customer satisfaction.
Overview
13
13
years of professional experience
Work history
Courier driver
Evri
Hereford, Herefordshire
2024.09 - Current
- Assisted warehouse staff in sorting out parcels for delivery to enhance service speed.
- Delivered packages promptly and with care to customers by adhering to strict schedule times and routes.
- Increased reliability by remaining flexible regarding work hours, including weekends and holidays as needed.
- Followed instructions regarding specific drop-off procedures; respected customers' preferences at all times.
- Loaded, unloaded, prepared, inspected and operated the delivery vehicle for smooth operations.
- Checked vehicles for mechanical items before departing to ensure safety.
Installation manager
Wye Valley Home Improvements
2018.11 - 2024.08
- Troubleshot issues during installations, ensuring minimum downtime for clients.
- Liaised with suppliers, securing best quality equipment at competitive prices.
- Maintained detailed records of all installation projects completed successfully.
- Handled complex installations with precision and care.
- Improved customer satisfaction by ensuring timely completion of installations.
- Delivered high-quality installation services to meet client needs.
- Attended site visits and inspections, verifying alignment with design specifications and safety standards.
- Coordinated with teams for seamless project execution.
Worksurface Templater
Natural stone Surfaces
South and Southwest
2016.03 - 2018.09
- Liaised with customers, architects and project managers to determine exact requirements.
- Provision a punctual, efficient and reliable service.
- Templating of Granite and solid surface worktops using digital templating machines.
- Provision of CAD drawings for manufacture to a strict deadline (same day).
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Worksurface Templater
PWS Worksurfaces
South and Southwest
2013.05 - 2016.03
- Liaised with customers, architects and project managers to determine exact requirements.
- Provision a punctual, efficient and reliable service.
- Templating of Granite and solid surface worktops using digital templating machines.
- Provision of CAD drawings for manufacture to a strict deadline (same day).
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Diploma of Higher Education - Art & Design
Pembrokeshire College
Haverfordwest, PembrokeshireGCSEs -
Drayton manor High school
West Ealing, EalingSkills
- Communication efficiency
- Full clean driving license holder
- Friendly and approachable
- Customer relationship focused
- Reliable, punctual and dependable
- Good communication
- Smart and presentable
- Understanding of customers requirements
- Willing to weekends
Timeline
Courier driver
Evri
2024.09 - Current
Installation manager
Wye Valley Home Improvements
2018.11 - 2024.08
Worksurface Templater
Natural stone Surfaces
2016.03 - 2018.09
Worksurface Templater
PWS Worksurfaces
2013.05 - 2016.03
Diploma of Higher Education - Art & Design
Pembrokeshire College
GCSEs -
Drayton manor High school