Summary
Overview
Work history
Education
Skills
Mantra
Work availability
Languages
Timeline
Hi, I’m

Pedro Henrique Ferreira Cardoso Lima

Salesforce Administrator
London,LONDON
One child, one teacher, one book, one pen can change the world.
Malala Yousafzai
Pedro Henrique Ferreira  Cardoso Lima

Summary

Talented professional with practical experience and technical skills in database administration. Resolves issues using strategic problem-solving and logical thinking for targeted solutions. Proactive and self-motivated for productive independent and team working. Detail-oriented thinker when implementing something I am thinking about how someone will maintain it whilst considering today and the future (scalability). I would also like to consider myself a very determined person, I love learning new technologies. I like challenges, back in 2020, one of my biggest challenges was to integrate Salesforce with Xero (ERP) where I had to write specifications and manage a group of developers, my soft skills and hard skills came in handy, and in the end, we delivered a system that was able to communicate with our ERP system and meet the given requirements. This was my first integration and since then I have just got more and more projects.

Overview

5
years of professional experience

Work history

ACILEARNING
London, United Kingdom

Salesforce Administrator
05.2022 - Current

Job overview

  • Developed and implemented system testing plans in support of deployments.
  • Modified current systems to enhance workflows and meet new needs.
  • Implemented B2B commerce with the support of a third-party company.
  • Coordinated with mentors to progress personal professional development.
  • Applied Agile (Scrum) techniques to achieve reliable research outcomes.
  • Designed impressive solutions to overcome existing system challenges.
  • Assessed processes, procedures and work practices for strengths and weaknesses.
  • Outlined needs to meet end user requirements.

PRACTICE LABS
London, United Kingdom

Salesforce Administrator
06.2020 - 05.2022

Job overview

  • Monitored system health and performance to guarantee high levels of performance, availability and security.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Managed database configuration and administration for the sales, marketing and finance team.
  • Analysed, solved and corrected automation issues in real time, providing end-to-end problem resolution.
  • Conducted one on one meetings with stakeholders
  • Integration with Xero

NORCLOUD
London, United Kingdom

Salesforce Administrator
08.2018 - 12.2020

Job overview

  • Managed Tickets
  • Created Salesforce Automation
  • Troubleshooting
  • Communication
  • Create objects and fields (data model)
  • Clean data


Education

University of West London
Ealing

Bachelor - School of Computing And Engineering from Information Technology Management for Business
09.2019

Skills

For the past five years, I have developed some hard and soft skills I also earned a few salesforce certifications while working and studying

Hard Skills

  • Reactjs (and React Native)
  • Firebase
  • Nodejs
  • Salesforce CPQ
  • Salesforce Apex (SOQL)
  • Relational database management
  • Business Intelligence
  • Maintenance Automation
  • SQL
  • UI design (Adobe XD)

Soft Skills

  • Communication
  • Coordination
  • Time Management
  • Goal-setting
  • Teamwork

* These are just some of the technologies I have had experience with At the beginning of my degree, I did study Angular, Python and Java I have a strong passion for data, development and creativity I plan on focusing on C# (Net) and getting into data engineering (creating data models, learning about best practices, algorithms and etc)

Mantra

I am an advocate for education. I do believe education changes lives. Unfortunately, not everyone gets the chance to obtain qualifications or pursue their studies due to a number of reasons (background, social conditions and etc). Through persistence, determination and hard work, I have managed to complete my degree while working at the same time and away from my hometown (abroad). I never thought I would get where I am and I am not stopping. I hope I can one day be a source of inspiration for other people to study (regardless of what it is) and never give up on their dreams. 

Availability
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Languages

English
Fluent
Portuguese
Native
French
Elementary

Timeline

Salesforce Administrator

ACILEARNING
05.2022 - Current

Salesforce Administrator

PRACTICE LABS
06.2020 - 05.2022

University of West London

Bachelor - School of Computing And Engineering from Information Technology Management for Business
09.2019

Salesforce Administrator

NORCLOUD
08.2018 - 12.2020
Pedro Henrique Ferreira Cardoso LimaSalesforce Administrator