Summary
Overview
Work history
Education
Skills
Websites
Certification
Visa Status
Awards & Recognitions
Timeline
SeniorSoftwareEngineer
V.N Satyendra Balla

V.N Satyendra Balla

Bristol

Summary

Experienced Salesforce Administrator skilled in user management, customization, data management, and security. Proficient in Agile methodologies, leading teams, and modernizing legacy systems. Managed Oracle Databases (10g, 11g, 12c, Apps 11i, R12) with expertise in installation, patching, cloning, and upgrades. Utilized JIRA, Confluence, SNOW, GitHub, and Jenkins. Proven track record in driving process improvements, enhancing system efficiency, providing production support, and conducting user training, earning stakeholder appreciation.

Overview

8
8
years of professional experience
4
4
Certification

Work history

Salesforce Administrator

Tata Consultancy Services (Standard Life Phoenix)
UK
08.2022 - 03.2024
  • Involved and interacted with business user groups to gather requirements for CRM implementation and enhancements
  • Supported the migration project from on-prem Oracle EBS to Salesforce
  • Used tools like DBSync and Data Loader for data migration
  • Managed user accounts, profiles, and permission sets
  • Administered security settings and sharing rules
  • Provided user support and troubleshooting for issues
  • Assisted in creating and managing custom objects, fields, validations, and simple flows
  • Performed regular sandbox refreshes to ensure test environments were up-to-date with production data
  • Created and managed simple reports to provide insights and track key metrics for business users
  • Familiar with tools like SOQL Builder and Salesforce Inspector for efficient data querying and administration tasks
  • Assisted in DevOps processes, utilizing Salesforce DevOps Centre, Gearset, and Git for version control.

Sr. Oracle Apps DBA/ Cloud admin

Tata Consultancy Services (Lloyds Banking Group)
Bristol
01.2016 - 08.2022
  • Re-built the e-Business environment in LBG premises, implemented SSL, and configured backups using RMAN
  • Successfully migrated 3rd party applications from on-prem to the cloud
  • Developed a new solution to transfer files from the Client landing zone to a 3rd party vendor using an automated secure file transfer method
  • Efficiently collaborated with Oracle vendor and SR teams to identify and resolve migration and business-reported issues
  • Applied CPU (Critical Patch Update), PSU (Patch Set Update), and One-off patches
  • Troubleshot Oracle application issues related to Apache, forms, and concurrent managers
  • Monitored high CPU loads, tablespace usage, critical table growths, invalids, and alert logs of the database as part of daily health checks
  • Managed user creation, disabling users, and assigning responsibilities
  • Conducted object migration and release planning for RTL environments
  • Created operational documents for applications
  • Performed performance tuning on long-running concurrent programs and user queries. reduced simulation job runtimes from 87 hours to 13 hours, significantly enhancing efficiency and earning stakeholder appreciation.

Education

Master of Computer Application -

JNTU Kakinada
India
04.2001 -

Skills

  • Salesforce CRM: Sales & Service Cloud, AppExchange
  • Data Management Tools: DBSync, Data Loader, Data Import Wizard
  • Salesforce Security: Profiles, Permission Sets, Sharing, Roles, Field-Level Security, OWD
  • Process Automation: Flows, Apex
  • Reporting and Analytics: Reports, Dashboards
  • Release Management: DevOps Centre, Gearset
  • Project Management: JIRA, Confluence, SNOW, GitHub, Jenkins
  • Soft Skills: Quick Learning, Adaptability, Teamwork, Communication

Certification

  • Salesforce.com Certified Administrator
  • Oracle Database 11G Administrator Certified Associate
  • Oracle EBS patching Specialist

Visa Status

Skilled worker Dependent Visa - Valid till March 2027


Awards & Recognitions

  • Awarded Four times with the "On the Sport award" in the category of 'Award of Excellence' by management for excellent attitude and exemplary customer service skills.
  • Received "Applause for Team Award" five times for delivering defect-free critical projects as a team.
  • Awarded the "Best Team Award "for exceptional collaboration and outstanding achievements.
  • Received "Service Commitment Award" for dedicated service to Tata Consultancy Services for over 8 years.

Timeline

Salesforce Administrator

Tata Consultancy Services (Standard Life Phoenix)
08.2022 - 03.2024

Sr. Oracle Apps DBA/ Cloud admin

Tata Consultancy Services (Lloyds Banking Group)
01.2016 - 08.2022

Master of Computer Application -

JNTU Kakinada
04.2001 -

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V.N Satyendra Balla