Pedro Real
Leicester
Summary
Dynamic professional specializing in business management and customer service. Proven track record of enhancing customer satisfaction and improving team performance. Focused on creating collaborative environments that promote staff development and drive organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Advisor
Severntrent Water
Leicestershire
03.2025 - 03.2026
- Digital Engagement: Resolve customer issues primarily via WhatsApp, social platforms, email, and web chat.
- End-to-End Ownership: Take full responsibility for queries, reducing the need for handoffs between departments.
- Problem Solving: Actively listen to customers to find quick, effective solutions in a fast-paced environment.
- Proactive Communication: Call customers when necessary to provide updates or resolve complex issues.
Customer Service Advisor
Teleperformance
07.2024 - 12.2024
- Document customer interactions and update relevant information in the database.
- Resolve customer complaints and escalate complex issues to the appropriate departments.
- Providing information: Answering customer questions by phone; Provide accurate and timely information to customers regarding their inquiries or concerns.
- Ensuring customer satisfaction by providing support from start to finish.
- Collaborate with team members to improve overall customer satisfaction.
- Remote
F&B Team Member
Grosvenor Casino
Leicester
08.2023 - 01.2024
- Handling customer complaints and issues effectively to ensure a positive dining experience.
- Mentoring and training new employees in F&B procedures and customer service standards.
- Expertise in serving a wide range of beverages, including alcoholic drinks, and understanding responsible serving practices.
- F&B
Recruitment Consultant
Tag Recruitments
Leicester
06.2022 - 07.2023
- Developing and maintaining strong relationships with clients, understanding their needs, and matching the right candidate with the right role.
- Addressing and resolving issues that arise during the recruitment process, such as candidate withdrawals or client changes.
Education
GCSEs - English,Maths, Science
Evelyn Grace Academy
LondonBachelor of Arts - Business and Management
De Montfort University
LeicesterLevel 1 - Public Services
Westminster College
LondonSkills
- Customer service excellence
- Organizational and time management skills
- Adaptability
- Proficiency in Microsoft Word
- Proficiency in Excel
- Proficiency in PowerPoint
- Active listening
- Call center operations
- Communication skills
- Stress management strategies
- Cash handling expertise
- Customer experience
- Customer complaint handling
- Digital engagement
Certification
SIA Food Hygiene Certificate
Personal Information
Willing To Relocate: Anywhere
Languages
Portuguese
First language
English
Proficient
C2
Spanish
Intermediate
B1
Timeline
Customer Advisor
Severntrent Water
03.2025 - 03.2026
Customer Service Advisor
Teleperformance
07.2024 - 12.2024
F&B Team Member
Grosvenor Casino
08.2023 - 01.2024
Recruitment Consultant
Tag Recruitments
06.2022 - 07.2023
GCSEs - English,Maths, Science
Evelyn Grace Academy
Bachelor of Arts - Business and Management
De Montfort University
Level 1 - Public Services
Westminster College