PEARL LOUIS
Southall,London
Summary
Dedicated healthcare professional with 15 years of experience in social care, focusing on empowering individuals through support. Expertise in implementing best practices and building strong interpersonal relationships. Strong communication skills, including active listening and cultural competence, enhance effectiveness in diverse settings. Resilient and empathetic under pressure, contributing to a positive workplace culture and high-quality service delivery.
Overview
20
20
years of professional experience
13
13
years of post-secondary education
Work history
Clinical Support Nursing Staff Band 3 - Bank
NHS
London, City of London
01.2020 - 08.2022
- Delivered one-to-one support to patients, achieving positive outcomes within service timeframes.
- Collaborated with patients and families to create recovery-focused strategies for personal goals.
- Monitored patients' physical and mental health, ensuring holistic support.
- Maintained accurate patient records to enhance communication and continuity of care.
- Developed, reviewed, and amended recovery-focused support plans based on individual needs.
- Engaged in continuous learning to enhance skills relevant to patient care.
- Adapted to changing needs of service users, aligning with personal support plans.
Senior Support Worker
Adolphus Care
London
01.2017 - 01.2020
- Managed daily project operations to ensure compliance with CQC standards.
- Ensured safety and satisfaction of service users through quality care provision.
- Developed monthly rotas, conducted inductions, and facilitated staff supervisions and appraisals.
- Created and maintained care plans, coordinating reviews with professionals.
- Participated in CQC notifications, audits, and safeguarding meetings to uphold standards.
- Documented support plans and compiled reports for stakeholder review.
- Organised social events to enhance engagement among service users.
- Oversaw administration tasks related to service user care to maintain accuracy.
Support Worker/Senior Support Worker/ Deputy Manager/Home Manager
Hillgreen Care LTD
London
01.2013 - 01.2017
- Administered medication and conducted daily audits to ensure optimal health outcomes.
- Coordinated activities and community access to enhance service user engagement.
- Managed day-to-day operations, ensuring safety in both personal and communal spaces.
- Delivered person-centred care by adhering to and updating individual care plans.
- Supported vulnerable adults with diverse needs through personalised living arrangements.
- Led planning and attendance at service review meetings.
- Performed rotas, supervisions, and appraisals to maintain staff efficiency.
- Facilitated team meetings to improve quality of care.
- Actively listened to client concerns thus creating comforting environment.
Nanny/Housekeeper and Organiser
private family
City of London
01.2006 - 01.2012
- Facilitated participation in after-school activities to develop essential skills.
- Supported children with homework, significantly enhancing academic performance.
- Managed behavioural issues sensitively, promoting respect and good manners.
- Cared for babies through feeding, bathing, dressing, and engaging playtime.
- Maintained awareness of children's needs to deliver effective support.
- Performed cleaning tasks, including laundry and ironing, to ensure home order.
- Dropped off and collected children from school, ensuring punctuality.
- Created interactive learning games to foster engaging educational environment.
Support Care Worker
Westminster Home Care
London
01.2003 - 01.2006
- Delivered personalised primary care tailored to individual client needs.
- Supported clients in maintaining independence and quality of life.
- Monitored health and mental well-being, reporting concerns to care manager.
- Established supportive relationships with clients to foster trust and communication.
- Assisted clients with personal care tasks, promoting dignity and mobility.
- Administered medication according to prescribed schedules for effective health maintenance.
- Executed tasks safely while adhering to client-specific instructions and company policies.
- Calmly managed difficult behaviours, demonstrating excellent crisis management skills.
Education
BSc (Hons) - Social Work
Kingston University
London 09.2020 - 06.2025
Level 5 Diploma - Health and Social Care
Alpha Gateway College
London 01.2017 - 01.2018
Level 3 Diploma - Health and Social Care
Alpha Gateway College
London 10.2014 - 10.2015
Level 2 Diploma - Health and Social Care
Alpha Gateway College
London 08.2013 - 08.2014
GCSE - grade A-C
St Joseph Secondary School
Dominica 09.1987 - 07.1992
Skills
- Flexibility and Adaptability
- Crisis intervention
- Driven by best practice
- Active listening
- Good verbal, written and communication skills
- Case management
- Empathy and Compassion
- Cultural Competence
- Ability to work under pressure
- Interpersonal skills
Custom
- BSc (Hons) Social Work, Kingston University, 09/01/20
- Level 5 Diploma Health and Social Care, Alpha Gateway College, 01/01/18
- Level 3 Diploma Health and Social Care, Alpha Gateway College, 10/01/15
- Level 2 Diploma Health and Social Care, Alpha Gateway College, 08/01/14
- GCSE grade A-C, St Joseph Secondary School, 09/01/92
Timeline
BSc (Hons) - Social Work
Kingston University
09.2020 - 06.2025
Clinical Support Nursing Staff Band 3 - Bank
NHS
01.2020 - 08.2022
Level 5 Diploma - Health and Social Care
Alpha Gateway College
01.2017 - 01.2018
Senior Support Worker
Adolphus Care
01.2017 - 01.2020
Level 3 Diploma - Health and Social Care
Alpha Gateway College
10.2014 - 10.2015
Level 2 Diploma - Health and Social Care
Alpha Gateway College
08.2013 - 08.2014
Support Worker/Senior Support Worker/ Deputy Manager/Home Manager
Hillgreen Care LTD
01.2013 - 01.2017
Nanny/Housekeeper and Organiser
private family
01.2006 - 01.2012
Support Care Worker
Westminster Home Care
01.2003 - 01.2006
GCSE - grade A-C
St Joseph Secondary School
09.1987 - 07.1992
Similar Profiles
Xiran WeiXiran Wei
Cancer Pathway Navigator at NHSCancer Pathway Navigator at NHS
ELLIE CASSELLIE CASS
HR and L&D Business and Admin Assistant at NHSHR and L&D Business and Admin Assistant at NHS
Evelyn (Eve) DesboisEvelyn (Eve) Desbois
Lead Placement Administrator at NHSLead Placement Administrator at NHS
MISS VEERPAL KAURMISS VEERPAL KAUR
NIGHT OPERATOR at EVRINIGHT OPERATOR at EVRI
PANKAJ KUMARPANKAJ KUMAR
Customer relationship account manager at Margdarshak Financial Services LimitedCustomer relationship account manager at Margdarshak Financial Services Limited