Ezra Yiga Kalungi
Manchester,Greater Manchester
Summary
Recognized as a dependable team member who enhances workplace culture, this committed cybersecurity professional has a solid background in staff management and customer satisfaction. competent in handling complaints and making cold calls, and well-versed in sales strategies like product suggesting and upselling. A proactive listener with outstanding time management skills who is dedicated to accomplishing team objectives and providing outstanding service. In a position where I can support team success and ongoing development, I hope to provide behavioral awareness, flexibility, and effective communication.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Outbound advisor
TalkTalk
Manchester, Wythenshawe, Greater Manchester
2025.01 - Current
- Developed a solid rapport with clients to enhance business collaborations.
- Gave talks on financial planning techniques that helped clients make wise decisions.
- Established a successful feedback system to guarantee ongoing service enhancements.
- With careful planning and organizational abilities, a greater degree of efficiency was attained.
Front of house team member
Itsu resturant
Manchester, Trafford centre, Greater Manchester
2024.10 - 2025.11
- Ensured precise financial records by accurately managing cash transactions.
- Properly communicated with the kitchen personnel to guarantee prompt lunch delivery.
- Maintained excellent customer service while juggling the demands of several tables.
- kept work areas tidy and well-organized, which helped the team succeed.
Bar Tender
TGI Fridays
Birmingham, West midlands
2022.11 - 2024.05
- Suggested beverages to clients, boosting total revenue.
- Increased patron happiness by keeping the bar tidy and well-organized.
- Effectively controlled stock levels to avoid shortages during busy times.
- Managed monetary transactions safely to reduce the possibility of fraud or theft.
Customer service advisor
Halfords
Manchester, Greater Manchester
2021.02 - 2022.08
- Successfully resolved complicated client concerns.
- Helped consumers choose products to increase sales.
- Handled a large number of calls every day to resolve problems more quickly
- Won the trust of irate clients by handling challenging situations with composure.
Education
Bachelor of Science - Cyber security
Birmigham City University
Birmingham 2023.10 - 2024.11
A-Levels - Law
Loreto college
Manchester 2020.09 - 2022.06
A-Levels - Business
Loreto college
Manchester 2020.09 - 2022.06
A-Levels - Information technology
Loreto college
Manchester 2020.09 - 2022.06
GCSEs - Maths
St Antony's high school
Manchester 2018.09 - 2020.03
GCSEs - English
St Antony's high school
Manchester 2018.09 - 2020.03
Skills
- Reliable team player who contributes positively to team goals and workplace culture
- Staff Management
- Guest satisfaction
- Complaint resolution
- Cold calling
- Active listener
- Knowledge of sales techniques, including upselling and prompting products or services
- Time management
Affiliations
- I am very passionate about running and playing football as I am a excellent centre midfielder, Also I love to read financial books during my spare time.
Accomplishments
Employee of the month: Given out for overall performance, which includes excellent customer service.
Customer satisfaction ( CSAT): Given for achieving high customer satisfaction ratings consistently.
References
References available upon request.
Timeline
Outbound advisor
TalkTalk
2025.01 - Current
Front of house team member
Itsu resturant
2024.10 - 2025.11
Bachelor of Science - Cyber security
Birmigham City University
2023.10 - 2024.11
Bar Tender
TGI Fridays
2022.11 - 2024.05
Customer service advisor
Halfords
2021.02 - 2022.08
A-Levels - Law
Loreto college
2020.09 - 2022.06
A-Levels - Business
Loreto college
2020.09 - 2022.06
A-Levels - Information technology
Loreto college
2020.09 - 2022.06
GCSEs - Maths
St Antony's high school
2018.09 - 2020.03
GCSEs - English
St Antony's high school
2018.09 - 2020.03