Pavel Dochev

• Customer service:

Information, Advice and Guidance;

Active Listening, Complaints,

• Communication skills:

Knowing how to professionally speak to a customer that is rude or frustrated about anything

Able to create a positive customer experience by communicating with warmth, patience, and a friendly attitude, ensuring customers feel valued and supported throughout their purchase

• Product knowledge

Able to clearly explain product features and benefits, helping customers understand what they are purchasing Helping customers make informed decisions

• POS operation:

(Till, payments, refund,)

Experience in operating tills, handling cash and card payments, and ensuring all transactions and refunds are processed accurately

• Product compatibility:

Having knowledge of product compatibility across devices and accessories, ensuring customers chose litems that work together

• Target driven:

Ensuring consistent achievement of daily and weekly sales targets trough patient and precise work