Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Paul Vadakekara Mathew

Manchester,MAN

Summary

Experienced Assistant Banquet Manager with substantial background in coordinating large-scale events and managing staff. Strong skills in logistics planning, customer service, and team leadership. Proven capability to create memorable experiences while maintaining professionalism and efficiency. Notable impact made by improving event execution strategies resulting in increased guest satisfaction rates.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Night Manager

Britannia Hotels
Manchester, Lancashire
07.2021 - Current
  • Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
  • Provided training for new night shift personnel on proper use of equipment and safety protocols.
  • Overlooked the operation of the restaurant, housekeeping, and security during the night.
  • Identified opportunities to improve efficiency of operations processes during the night shift.
  • Ensure night Audit process is carried out succesfully.
  • Oversaw night audit function and preparation of daily financial reports.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited and trained new employees to meet job requirements.
  • Communicated with management via email or phone message to report issues needing attention.
  • Secured building and walked grounds, fostering health and safety of employees and guests.
  • Monitored security cameras to ensure the safety of customers and employees.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Assistant Banquet Manager

The Westin Mina Seyahi Dubai
Dubai, Dubai
11.2018 - 12.2020
  • Monitored the Food and Beverage operation of Coca-Cola Arena, Off-site Catering, Banquet and Conference, and Barasti Bar.
  • Directed, controlled, and planned the Beverage operations and activities of the 8 bars and 23 concessions at the Coca-Cola Arena.
  • Recruit, train, and supervise new associates.
  • Handled complaints, recommendations, and conflicts from both associates and guests.
  • Led a core team of 25 associates and 20 internship trainees.
  • Successfully led and guided a team of 325 associates, which included senior managers and non-F&B associates from our hotel during different concerts like Maroon 5, 1975, and Westlife, with 17,000 people.
  • Successfully planned and operated Barasti Bar at the DP World Golf and Omega Golf Tournament at Dubai

Education

Bachelor of Hotel Management - Hotel, Motel, And Restaurant Management

Christ University
Bangalore, India
03-2009

Skills

  • Food And Beverage
  • Menu development
  • Conference and Events management
  • Cost Control
  • Good Communication Skills
  • Inventory Monitoring
  • Customer Service
  • Complaint Handling
  • Staff Management
  • Team Management
  • Food safety and sanitation

Accomplishments

  • Completed Starwood Careers Mid-Management Program 2016-2017.
  • Train the trainer for F&B Department of the Hotel.
  • Led and Manged the bar operations for Dubai World Cup Horse Race - 2016, 2018, 2019.
  • Nominated as the Team Leader of the Quarter - March 2016 by The westin Mina Seyahi Dubai.
  • Awarded the Quality Associated of the month by The Westin Mina Seyahi, Dubai.

Certification

  • BIIAB Level 2 Personal Licence Holder
  • WSET Level 2 in Wine
  • WSET Level 2 in Spirits
  • Food Safety in Catering Level 2

Languages

Malayalam
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Night Manager

Britannia Hotels
07.2021 - Current

Assistant Banquet Manager

The Westin Mina Seyahi Dubai
11.2018 - 12.2020

Bachelor of Hotel Management - Hotel, Motel, And Restaurant Management

Christ University

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Paul Vadakekara Mathew