Conor Stephenson

I am currently based at the Edwardian Manor Kelham House, being the primary and final point of call for wedding and event deconstruction and setup. Throughout shift I am the solitary member of staff responsible for the safety and comfort of all onsite guests, being well versed in first aid and fire safety. My current role is somewhat of a hybrid, enabling me to utilise my honed F&B experience in both a customer facing capacity and vital background care, including beer line cleans, stock taking, cashing up of two very busy bars and back of house cleanliness and food safety checks.

• Volunteering for a community food bank supporting vulnerable individuals and families through the provision of essential food supplies.
• Undertake a broad operational remit including warehouse operations, stock rotation, order picking, and safe manual handling.
• Act as delivery driver and produce collection, coordinating collections from suppliers and donors while ensuring food safety and timely distribution.
• Sole purchaser for the food bank, responsible for sourcing cost-effective food supplies, managing limited budgets, and maintaining consistent stock availability.
• Developed strong organisational, logistics, and procurement skills within a resource-constrained, mission-driven environment, requiring autonomy, reliability, and sound judgement.

• Held full operational responsibility for a historic stately home hotel and high-volume wedding and events venue, overseeing day-to-day operations across all departments.
• Led and coordinated end-to-end delivery of weddings, acting as primary point of contact for couples to ensure exceptional experiences from planning through execution. Took lead responsibility for wedding ceremonies, liaising with Registrars and Celebrants, overseeing ceremony logistics, acting as Master of Ceremonies, and coordinating Food & Beverage teams to ensure seamless event flow and exceptional client experience.
• Worked closely with Sales, Food & Beverage, Kitchen, Front Office, and Night Teams to deliver weddings, conferences, and events to the highest standards of quality and service.
• Ensured consistently high levels of customer satisfaction, resolving guest and operational issues promptly and professionally across all departments.
• Maintained and enforced highest standards of food hygiene, health & safety, and operational compliance in collaboration with kitchen and F&B leadership.
• Managed staff rotas and operational scheduling, ensuring appropriate staffing levels to meet business demands while controlling labour costs.
• Acted as central escalation point for all departments, providing decisive leadership and problem resolution in fast-paced, high-pressure environment.
• Consistently prioritised guest experience, service quality, and attention to detail across all operational activities.

• Provided interim operational support to a sister hotel in Port Talbot during periods of staff shortages and active recruitment, ensuring business continuity and service standards were maintained.
• Worked cross-departmentally across Food & Beverage, Reception, Night Operations, and Events to support the daily operation of a high-volume beachside hotel with 60+ rooms, full F&B services, and a busy weddings, conferences, and events schedule.

• Managed the full operation of a high-volume restaurant and bar, ensuring consistent service quality, strong customer satisfaction, and compliance with food hygiene and safety standards.
• Served as Duty Manager and primary on-site escalation point, handling guest issues and operational concerns across all departments with professionalism and decisiveness.
• Led, trained, and supervised front-of-house teams, maintaining service standards during busy periods, events, and weddings.
• Coordinated closely with kitchen, events, and reception teams to ensure smooth daily operations and seamless guest experiences.
• Demonstrated strong leadership, problem-solving, and decision-making capabilities, contributing to operational stability and progression into the Operations Manager role.
• Coordinated staff schedules to maximise productivity.
• Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
• Oversaw stock checks and reordering, ensuring product availability at all times.

• Supported the safe and smooth overnight operation of a large, 100+ room hotel, providing a welcoming and reassuring presence for guests.
• Delivered attentive customer service during late-night and early-morning check-ins, room service, and guest support, contributing to positive guest experiences.
• Acted as a calm first responder to incidents and emergencies, resolving issues discreetly and minimising disruption to guests and operations.
• Maintained security and safety through regular patrols, fire safety checks, and accurate overnight reporting.
• As a tight-knit team spearheaded conference, wedding, and event setup and breakdown, ensuring spaces were prepared to a high standard and on schedule.
• Worked closely with day teams to ensure clear handovers and continuity of service across shifts.