Paulo Gomes
London
Summary
Experienced and proactive Club Manager with over 10 years in the fitness and leisure industry, dedicated to enhancing club operations and member satisfaction. My background encompasses comprehensive management of swimming pool plant rooms, saunas, and steam rooms, ensuring compliance with health and safety regulations. Leveraging my expertise in facilities management, team leadership, and community engagement, I am focused on creating an inclusive, safety-conscious, and high-performing environment. My commitment to operational excellence, along with a track record in staff training and development, positions me to significantly contribute to any organization's success and growth in the fitness sector.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Club Manager
Educated Body, Waterside Club
08.2019 - Current
- Created and managed staff rotas to ensure optimal staffing levels and smooth day-to-day operations.
- Supported and trained team members to deliver a 5
- Experience for residents, guests, and contractors.
- Acted as a key point of contact for resolving escalated issues, maintaining a professional and approachable demeanour.
- Gained comprehensive experience in pool plant room operations, including water testing, maintaining chemical balances, and managing heat exchanger systems.
- Oversaw the maintenance and safety of facilities, including steam rooms, saunas, and swimming pools, ensuring compliance with health and safety regulations.
- Conducted regular audits and checks across the facility to maintain cleanliness, functionality, and brand standards.
- Resolved servers, hardware and software issues affecting gym door access and fob registrations, ensuring seamless member entry and operational efficiency.
- Provided exceptional customer service as the first point of contact, handling inquiries with professionalism and attention to detail.
- Built strong relationships with high-net-worth individuals, colleagues, and external management teams to maintain client satisfaction and loyalty.
- Conducted fitness assessments, created personalized exercise plans, and instructed group classes to encourage member participation and wellness.
- Promoted personal training services, generating revenue and fostering a healthy, active community.
- Kept up-to-date with industry trends, enhancing operational strategies and staff training programs.
- Maintained operational efficiency by streamlining processes and ensuring the facility consistently met premium standards.
Fitness Manager
Gold's Gym UK
08.2017 - 08.2019
- Assumed the role of Fitness Manager, overseeing the operations and management of the gym.
- Managed a team of fitness trainers, providing guidance, training, and performance evaluations to ensure exceptional service delivery.
- Developed and implemented strategies to drive membership growth, increase revenue, and enhance member retention.
- Conducted fitness assessments and consultations, designing personalised exercise programs to help clients achieve their fitness goals.
- Instructed group exercise classes and provided personal training sessions to clients, delivering high-quality workouts and ensuring member satisfaction.
- Collaborated with the marketing team to plan and execute promotional campaigns, events, and initiatives to attract new members.
- Implemented efficient processes for equipment maintenance, cleanliness, and safety to provide a superior member experience.
- Handled member inquiries, concerns, and complaints, resolving issues promptly and ensuring exceptional customer service.
- Monitored industry trends and competitor activities, staying updated on the latest fitness trends and incorporating innovative ideas into gym offerings.
- Managed inventory, including fitness equipment, supplies, and amenities, ensuring availability and restocking as needed.
Fitness Instructor/Personal Trainer
Gold's Gym UK
06.2014 - 08.2017
- Conducted fitness assessments for members, identifying their goals and developing personalised exercise programs to help them achieve results.
- Instructed a variety of group fitness classes, including cardio, strength training, and mind-body classes, ensuring safe and effective workouts.
- Provided one-on-one personal training sessions, guiding clients through exercises, monitoring form, and motivating them to reach their fitness goals.
- Built strong relationships with clients, offering ongoing support, guidance, and accountability to help them stay committed to their fitness journey.
- Educated members on proper exercise techniques, equipment usage, and healthy lifestyle habits.
- Conducted regular equipment maintenance checks and reported any issues to ensure a safe and functional workout environment.
- Collaborated with the fitness team to develop new class formats and programs to keep members engaged and excited about their workouts.
- Stayed updated on industry trends and attended fitness workshops and seminars to enhance knowledge and skills.
Education
High School Diploma -
IBN Mucana
Full Stack Web Developer - Full Stack Web Developer
Le Wagon
London09-2023
Diploma - Pool Plant Operations & Water Quality Management
STA (Swimming Teachers' Association)
London06-2019
COSHH Certificate (Control of Substances Hazardous to Health) - undefined
RLSS Emergency Responder certificate - undefined
No Degree - Business Management
University Hertfordshire
Watford, United Kingdom07-2014
Skills
- Effective leadership skills
- Strong customer service skills
- Proficient in fitness facility operations
- Sales and marketing background
- Effective decision-making
- Clear verbal and written communication
- Understanding of industry trends
- Strong organizational skills
- Swimming pool operations experience
- Strong verbal communication abilities
- Proficient in Microsoft Office applications
- RLSS emergency responder certification
Certification
- Level 3 Personal Trainer Certificate
- Pool Plant Room Certificate
- COSHH Certificate (Control of Substances Hazardous to Health)
- RLSS Emergency Responder certificate
Languages
Spanish
Upper intermediate (B2)
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Health Club Manager
Educated Body, Waterside Club
08.2019 - Current
Fitness Manager
Gold's Gym UK
08.2017 - 08.2019
Fitness Instructor/Personal Trainer
Gold's Gym UK
06.2014 - 08.2017
COSHH Certificate (Control of Substances Hazardous to Health) - undefined
RLSS Emergency Responder certificate - undefined
High School Diploma -
IBN Mucana
Full Stack Web Developer - Full Stack Web Developer
Le Wagon
Diploma - Pool Plant Operations & Water Quality Management
STA (Swimming Teachers' Association)
No Degree - Business Management
University Hertfordshire
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