Erika Jay
London
Summary
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
12
12
years of professional experience
Work history
Health Club Manager
Educated Body. Flagship, Southbank Place Health Club, Canary Wharf Group
2022.07 - Current
- Delivering 5* Customer Service
- Managing an onsite team of seven and a team of external cleaners
- Complaints handling and follow up
- Ensuring that facilities maintenance reactive issues are dealt with (dealing with contractors, getting quotes, following the job through)
- Implemented procedures for tenants and owners moving out, using facilities, guest policies
- Responsible for the department Rota, payroll, training, and Health & Safety
- Elevating efficacy of operational and sales strategies
- Facilities services are provided in an effective and efficient manner
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Organised financial and operational data to help with yearly budgeting and planning.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Established clear budgets and cost controls strategies to meet objectives.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Planned revenue generation strategies designed for growth.
- Monitored health and safety measures for guaranteed compliance.
- Designed and implemented training to further develop staff based on business goals.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Led and managed administrative staff to maintain smooth daily operations.
Health Club Manager
Livingwell
Hilton, Wembley
2021.11 - 2022.06
- Work alongside other team members to support in other departments as and when required to promote best practice
- Provide exceptional leadership and vision to deliver a strong financial and operational performance, whilst ensuring a positive work-place culture and environment
- Dealing with sales enquiries, complaints, and emergencies
- Oversaw facility maintenance and allocated needed resources to meet standards.
Gym and Spa Manager
Raw Corporate Health
2017.08 - 2021.10
- Duties were comprised of:
- Team leader of Duty Managers/Personal Trainers and every day running of the club
- Reports - highlighting figures weekly and monthly for inductions, PT sales, maintenance, Health & Safety
- Purchasing and maintaining office supply inventories, and always careful to adhere to budgeting practices
- Budget management- stringent site and staff day-to-day management
- Responsible for staff motivation,elf-development, creating schedule design and training fresh staff as well as disciplinary procedures alongside the HR department
- Responsible of creating risk assessments and COSHH procedures
- Liaising with contractors, building relationship with stakeholders (i.e
- Estates Manager) and working alongside them to manage Brand Standards and site services
- Assisting the Estate Operations Director in the H&S department, helping new Club Managers at different sites
- Executing internal audits, cataloguing payrolls for all staffs across the company, and approving DBS checks
Personal Assistant
Peter Smith
2015.06 - 2017.07
- Type documents such as correspondence, drafts, memos, and emails
- Opened, sorted, and distributed incoming messages
- Purchased and maintained office supply inventories, and always careful to adhere to budgeting practices
- Greeted visitors and determined to whom and when they could speak with specific individuals
- Attending business meetings - taking minutes, document control
- Interacted with customers professionally by phone, email or in-person to provide information
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Liaising with contractors
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Prepared vendor invoices and processed incoming payments.
Fitness Service Manager
LA Fitness
Piccadilly
2014.07 - 2015.05
Service Manager
Virgin Active Health Club
Notting
2013.07 - 2014.06
Fitness Coach, Personal Trainer
Virgin Active Health Club
2011.04 - 2013.07
Education
Law Diploma -
V.A. Graiciunas School of Management
National Pool Plant Operator Certificate - undefined
Evacuation Chair Key Trainers Course - undefined
First Aid at work, Emergency Responder - undefined
Food Allergy Awareness Training - undefined
Level 2 Food Safety and Hygiene for Catering - undefined
Level 3, Personal Trainer, PT - undefined
Academy
Skills
KEY SKILLS AND COMPETENCIES
- Self-Motivated
- Problem Solving
- Strong Work Ethic Time Management
- Contract management
- Operational support
- Department management
- Supply negotiation
- Facility management
- Administrative duties
- Effective communication
- Recruiting and interviewing
Languages
English
Fluent
Lithuanian
Native
Russian
Elementary
Timeline
Health Club Manager
Educated Body. Flagship, Southbank Place Health Club, Canary Wharf Group
2022.07 - Current
Health Club Manager
Livingwell
2021.11 - 2022.06
Gym and Spa Manager
Raw Corporate Health
2017.08 - 2021.10
Personal Assistant
Peter Smith
2015.06 - 2017.07
Fitness Service Manager
LA Fitness
2014.07 - 2015.05
Service Manager
Virgin Active Health Club
2013.07 - 2014.06
Fitness Coach, Personal Trainer
Virgin Active Health Club
2011.04 - 2013.07
Law Diploma -
V.A. Graiciunas School of Management
National Pool Plant Operator Certificate - undefined
Evacuation Chair Key Trainers Course - undefined
First Aid at work, Emergency Responder - undefined
Food Allergy Awareness Training - undefined
Level 2 Food Safety and Hygiene for Catering - undefined
Level 3, Personal Trainer, PT - undefined
Academy