Pauline Spawton

• Recruited, trained and mentored staff.
• Developed policies and procedures and training programs to enhance staff skills and improve working practices.
• Ensured company compliance with strict licensing requirements.
• Promoted excellent customer service to enhance customer experience and business growth.
• Resolved customer queries and complaints with patience and professionalism.

• Ensured my knowledge and skills were always up to date to ensure safe, high quality patient care.
• Worked well under pressure and reacted quickly, calmly and professionally in emergency situations.
• Took time to explain procedures to patients, offering advice and leaflets to enhance their understanding.
• Worked within a small, award winning multidisciplinary team to develop and promote new care pathways for learning disability patients and their carers.

• Collaborated closely with senior nurses and doctors to devise tailored treatment plans based on changing individual patient needs.
• Titrated and administered controlled medications as prescribed.
• Kept accurate records of observations, medications and patients condition.
• Raised concerns quickly with senior medical staff.
• Assisted doctors with urgent and non-urgent surgical procedures.
• Treated all patients with dignity and compassion.
• Provided patients' families with progress updates and treated them with empathy and compassion.

On arriving in Perth I took a part time position within the building society and within 12 months was put on a managerial training course.

I progressed quickly from assistant manager to branch manager and my last position before returning to the U.K. was a prestige city centre branch. I put my success down to building a great harmonious team and we worked together to achieve and exceed our targets. Due to my attention to detail I was trusted with the highest mortgage approval authority of all the branch managers the company.