Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Paulina Railaite

Paulina Railaite

London, UK

Summary

Highly motivated and detail-oriented professional with extensive experience in F&B reservations management, sales, and event coordination. Proven track record of enhancing guest satisfaction, optimizing operational efficiency, and driving revenue growth through innovative strategies and exceptional service delivery. Skilled in managing diverse teams, building client relationships, and ensuring seamless execution of complex projects. Adept at fostering collaboration between departments and aligning operations with organizational goals.

Overview

7
7
years of professional experience

Work history

F&B Reservations Supervisor

Ennismore (The Hoxton Brand)
London
05.2021 - Current
  • Manage F&B reservations across 4 UK hotels (7 restaurants) and 3 European hotels (6 restaurants), ensuring seamless communication with F&B directors and hotel teams.
  • Organize exclusive hires for two rooftop venues, including weddings and movie premieres, serving as the main point of contact from initial inquiry to event completion.
  • Oversee partnerships and booking systems, ensuring system accuracy and troubleshooting technical issues.
  • Maximize restaurant occupancy by implementing data-driven strategies and coordinating with PR and Brand teams to track trends and demands.
  • Design and update restaurant websites, menus, and visuals using Adobe InDesign.
  • Lead and train reservationists, management, and F&B directors in the UK and Europe to maintain high service standards.

Travel Designer

Luxtripper (Luxury Travel Agency)
London
02.2020 - 05.2021
  • Tailored luxury travel itineraries, managing complex bookings for flights, hotels, and packages.
  • Maintained detailed customer preference records, promoting personalized service and repeat business.
  • Negotiated with vendors to deliver premium experiences while resolving challenges to ensure client satisfaction.
  • Promoted upgrades and premium travel options to boost sales and enhance customer experiences.

Reservation Agent

Hakkasan Group (Hakkasan, Yauatcha, Sake no Hana)
London
04.2019 - 02.2020
  • Customized reservations to meet guest preferences, ensuring exceptional service for special requests and occasions.
  • Maintained detailed records of guest preferences to enhance repeat experiences.
  • Upsold premium services, achieving recognition as the “Best Seller of the Year.”
  • Resolved overbooking issues and guest complaints effectively, maintaining professionalism.

Assistant General Manager & L&D Trainer

Gaucho
London
08.2017 - 02.2019
  • Supervised daily restaurant operations across multiple venues, ensuring efficiency and compliance with standards.
  • Managed recruitment, training, and mentorship of staff, fostering a motivated team environment.
  • Monitored guest feedback and implemented improvements to enhance satisfaction.
  • Developed and delivered engaging training programs, including workshops, manuals, and e-learning content.
  • Facilitated onboarding programs for new hires and maintained detailed training records.

Education

BA Advertising, PR and Media

Middlesex University
London
/2014 - /2017

Skills

  • Team Leadership & Training
  • Event Coordination & Sales
  • Advanced Reservation Systems
  • Client Relationship Management
  • Adobe InDesign & Website Management
  • Budgeting & Revenue Optimization
  • Multitasking & Problem-Solving
  • Communication & Collaboration

Languages

English
Fluent
Lithuanian
Native

Timeline

F&B Reservations Supervisor

Ennismore (The Hoxton Brand)
05.2021 - Current

Travel Designer

Luxtripper (Luxury Travel Agency)
02.2020 - 05.2021

Reservation Agent

Hakkasan Group (Hakkasan, Yauatcha, Sake no Hana)
04.2019 - 02.2020

Assistant General Manager & L&D Trainer

Gaucho
08.2017 - 02.2019

BA Advertising, PR and Media

Middlesex University
/2014 - /2017

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Paulina Railaite