ALINA BULATOVA
Walsall
Summary
Customer-focused and results-driven hospitality professional with 7+ years of experience in reservations, guest relations, and sales across high-end restaurants, hotels, and retail. Skilled in handling high-volume interactions, resolving issues, and leading teams to deliver exceptional service. Multilingual, adaptable, and committed to exceeding expectations in fast-paced, multicultural environments.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
Work history
Reservations agent
Marco Pierre White Restaurant – Quadrate Catering
Birmingham
01.2026 - 06.2026
- Made reservations through the phone and emails, created large bookings, managed pre-orders, provided accurate information regarding the restaurant, offers, restrictions as well as vouchers' terms and conditions
- Used Resdiary to create bookings and Rezlynx to post the payments
- Collected secure payments, processed refunds, handled cancellations
- Maintained calm under pressure whilst simultaneously handling multiple tasks
- Assisted in customer query resolution by displaying extensive knowledge of the company's booking system
Reservations Supervisor
Marco Pierre White Restaurant – Quadrate Catering Ltd
Birmingham
11.2018 - 08.2023
- Managed reservations through phone, email, and live chat for fine dining
- Coordinated group bookings and seasonal events, including Christmas and New Year celebrations
- Processed secure payments and handled cancellations and refund requests
- Delivered high-level customer service for increased customer satisfaction
Team Member
Blanc et Noir Champagne Bar – SSP Company
Birmingham
08.2017 - 11.2018
- Delivered table service and bar operations in a high-traffic setting
- Managed tills, cash handling, and shift duties
Shop Assistant & Hookah Master
Shisha Place
Las Americas
04.2016 - 07.2017
- Provided welcoming customer service and resolved complaints
- Prepared and maintained hookah service
Sales Manager
Premier Dead Sea
Las Americas
01.2015 - 01.2016
- Sold premium skincare products to international clientele
- Conducted staff training to boost sales
Guest Activity Animator
Asterias Beach Hotel
Ayia Napa, Cyprus
07.2014 - 11.2014
- Led entertainment and children’s programs
- Choreographed and trained dance performances
Ballroom Dance Trainer
Posternak Ballroom Dance School
Daugavpils
09.2012 - 06.2014
- Instructed students in ballroom dance and coordinated group shows
Education
Bachelor of English - German Philology - English-German Philology
Daugavpils University
Latvia 09.2012 - 09.2015
Leaving Certificate
Daugavpils Secondary School No. 9
Daugavpils, Latvia 09.2000 - 05.2012
Diploma in Ballroom Dance Training - undefined
Posternak Ballroom Dance School
Skills
- Microsoft Office Suite, Opera PMS, Internet Explorer
- Customer Service & Complaint Resolution
- Reservations & Payment Processing
- Email & Live Chat Communication
- Sales & Upselling Techniques
- Team Leadership & Training
- Full Clean Category B Driving License
Timeline
Reservations agent
Marco Pierre White Restaurant – Quadrate Catering
01.2026 - 06.2026
Reservations Supervisor
Marco Pierre White Restaurant – Quadrate Catering Ltd
11.2018 - 08.2023
Team Member
Blanc et Noir Champagne Bar – SSP Company
08.2017 - 11.2018
Shop Assistant & Hookah Master
Shisha Place
04.2016 - 07.2017
Sales Manager
Premier Dead Sea
01.2015 - 01.2016
Guest Activity Animator
Asterias Beach Hotel
07.2014 - 11.2014
Bachelor of English - German Philology - English-German Philology
Daugavpils University
09.2012 - 09.2015
Ballroom Dance Trainer
Posternak Ballroom Dance School
09.2012 - 06.2014
Leaving Certificate
Daugavpils Secondary School No. 9
09.2000 - 05.2012
Diploma in Ballroom Dance Training - undefined
Posternak Ballroom Dance School