ALINA BULATOVA
Walsall
Summary
Customer-focused and results-driven hospitality professional with 7+ years of experience in reservations, guest relations, and sales across high-end restaurants, hotels, and retail. Skilled in handling high-volume interactions, resolving issues, and leading teams to deliver exceptional service. Multilingual, adaptable, and committed to exceeding expectations in fast-paced, multicultural environments.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
Work history
Reservations agent
Marco Pierre White Restaurant – Quadrate Catering
Birmingham
2026.01 - 2026.06
- Made reservations through the phone and emails, created large bookings, managed pre-orders, provided accurate information regarding the restaurant, offers, restrictions as well as vouchers' terms and conditions
- Used Resdiary to create bookings and Rezlynx to post the payments
- Collected secure payments, processed refunds, handled cancellations
- Maintained calm under pressure whilst simultaneously handling multiple tasks
- Assisted in customer query resolution by displaying extensive knowledge of the company's booking system
Reservations Supervisor
Marco Pierre White Restaurant – Quadrate Catering Ltd
Birmingham
2018.11 - 2023.08
- Managed reservations through phone, email, and live chat for fine dining
- Coordinated group bookings and seasonal events, including Christmas and New Year celebrations
- Processed secure payments and handled cancellations and refund requests
- Delivered high-level customer service for increased customer satisfaction
Team Member
Blanc et Noir Champagne Bar – SSP Company
Birmingham
2017.08 - 2018.11
- Delivered table service and bar operations in a high-traffic setting
- Managed tills, cash handling, and shift duties
Shop Assistant & Hookah Master
Shisha Place
Las Americas
2016.04 - 2017.07
- Provided welcoming customer service and resolved complaints
- Prepared and maintained hookah service
Sales Manager
Premier Dead Sea
Las Americas
2015.01 - 2016.01
- Sold premium skincare products to international clientele
- Conducted staff training to boost sales
Guest Activity Animator
Asterias Beach Hotel
Ayia Napa, Cyprus
2014.07 - 2014.11
- Led entertainment and children’s programs
- Choreographed and trained dance performances
Ballroom Dance Trainer
Posternak Ballroom Dance School
Daugavpils
2012.09 - 2014.06
- Instructed students in ballroom dance and coordinated group shows
Education
Bachelor of English - German Philology - English-German Philology
Daugavpils University
Latvia 2012.09 - 2015.09
Leaving Certificate
Daugavpils Secondary School No. 9
Daugavpils, Latvia 2000.09 - 2012.05
Diploma in Ballroom Dance Training - undefined
Posternak Ballroom Dance School
Skills
- Microsoft Office Suite, Opera PMS, Internet Explorer
- Customer Service & Complaint Resolution
- Reservations & Payment Processing
- Email & Live Chat Communication
- Sales & Upselling Techniques
- Team Leadership & Training
- Full Clean Category B Driving License
Timeline
Reservations agent
Marco Pierre White Restaurant – Quadrate Catering
2026.01 - 2026.06
Reservations Supervisor
Marco Pierre White Restaurant – Quadrate Catering Ltd
2018.11 - 2023.08
Team Member
Blanc et Noir Champagne Bar – SSP Company
2017.08 - 2018.11
Shop Assistant & Hookah Master
Shisha Place
2016.04 - 2017.07
Sales Manager
Premier Dead Sea
2015.01 - 2016.01
Guest Activity Animator
Asterias Beach Hotel
2014.07 - 2014.11
Bachelor of English - German Philology - English-German Philology
Daugavpils University
2012.09 - 2015.09
Ballroom Dance Trainer
Posternak Ballroom Dance School
2012.09 - 2014.06
Leaving Certificate
Daugavpils Secondary School No. 9
2000.09 - 2012.05
Diploma in Ballroom Dance Training - undefined
Posternak Ballroom Dance School