Paulina Mroziewicz
Bracknell
Summary
Dynamic professional specializing in organizational efficiency and inventory control. Strong leadership and team-building skills create a positive work environment. Experienced in innovative merchandising and sales strategies, with a solid record of customer service excellence. Multilingual capabilities facilitate effective communication and detail-oriented event management.
Overview
9
9
years of professional experience
Work history
Team leader
Waitrose & Partners
Bracknell
2024.04 - Current
- Prioritise daily tasks using urgency and importance to balance workload.
- Negotiate outcomes in challenging scenarios using structured problem-solving steps.
- Foster a high-performing environment that sustains productivity and quality consistently.
- Delegate tasks to match skills and maintain steady throughput.
- Lead shifts and motivate teams to drive sales performance.
- Train new recruits on store procedures to maintain service continuity.
- Maintain a clean, organised shop floor for improved customer experience.
Sales advisor
Fenwick
Bracknell
2023.05 - 2024.11
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Maintained store standards to uphold clean, professional appearances.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Retail Shift Manager
Lidl
Guildford, Surrey
2022.01 - 2023.03
- Trained and supervised staff, conducting performance and process reviews to resolve work-related issues.
- Performed inventory stock checks.
- Managed incoming deliveries, processing paperwork and legal compliance paperwork.
- Organise promotions and special offers.
- Produced and processed end-of-day reports.
- Monitored staff performance and helped improve their efficiency by showing them the quickest way to work the stock.
- Continuously stacked and filled shelves and display areas according to visual merchandising planograms.
- Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
Customer Assistant - Nights
Tesco Superstore
Guildford, Surrey
2021.03 - 2022.01
- Trained new and existing team members to serve customers and partners, providing service and product information.
- Created attractive merchandising displays to promote special offers following company brand guidelines.
- Reduced stock wastage with thorough use-by date checks and proactive stock rotation.
- Replenished items during night shifts to give customers access to essential and bestselling products.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Barista
Starbucks Coffee
Guildford, Surrey
2020.09 - 2022.01
- Promoted discounts and offers on drinks and food to boost sales.
- Engaged enthusiastically with customers to keep atmosphere friendly and fun.
- Built and nurtured customer loyalty by remembering personal preferences.
- Developed and demonstrated skilful and creative latte art, increasing social media shareability.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced café environments.
- Managed high-volume customer queries simultaneously through effective multitasking.
Team Supervisor
Hamilton’s Tearoom Painshill Park
Cobham, Surrey
2018.05 - 2020.08
- Key Holder: Trustworthy and responsible with Key Holder privileges.
- Helped organise special events in the park and Tea Room for special events/occasions.
- Trained and Supervised team members with positive reinforcement and respectful, encouraging coaching.
- Cashing up procedures accurately and efficiently at the end of the day as well as opening shifts.
- Developed successful strategies to boost performance and staff morale in all the areas of the Tea Room.
- Supervised and checked the quality of the upcoming deliveries.
- Daily Managing food and beverage inventory and ordering required stock.
- Resolved challenging customer complaints to full satisfaction, keeping reputation and allowing repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Barista/ Cashier
Olive Pizza Kitchen
Walton-On-Thames, Surrey
2018.05 - 2018.09
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Resolved customer disputes with tact and professionalism.
- Greeted and connected with every customer, recommending drinks and pastries.
Cashier Assistant
Carrefour Express
Sopot, Poland
2017.06 - 2017.09
- Restocked, arranged and organised merchandise in front lanes to drive product sales.
- Provided high level of service by helping customers find specific products.
- Trained new team members in cash register operation, stock procedures and customer service.
- Performed accurate cash counts at store opening and closing.
- Delivered outstanding customer care with proactive sales and listening skills.
Education
Photography
Fashion Industry School, Technical College No. 12
Lodz, PolandSkills
- Organizational skills
- Inventory management
- Training and mentoring
- Engaging leadership
- Team building
- Creative merchandising
- Customer service orientation
- Attention to detail
- Event coordination
- Reliability and responsibility
- Sales techniques
- Multilingual communication
- Pressure management
Timeline
Team leader
Waitrose & Partners
2024.04 - Current
Sales advisor
Fenwick
2023.05 - 2024.11
Retail Shift Manager
Lidl
2022.01 - 2023.03
Customer Assistant - Nights
Tesco Superstore
2021.03 - 2022.01
Barista
Starbucks Coffee
2020.09 - 2022.01
Team Supervisor
Hamilton’s Tearoom Painshill Park
2018.05 - 2020.08
Barista/ Cashier
Olive Pizza Kitchen
2018.05 - 2018.09
Cashier Assistant
Carrefour Express
2017.06 - 2017.09
Photography
Fashion Industry School, Technical College No. 12