Paulina Flas
Wakefield ,West Yorkshire
Summary
Experienced hospitality professional focused on delivering exceptional customer service in fast-paced environment. Create memorable guest experiences through comprehensive knowledge of cocktails and keen attention to detail. Enhance team efficiency and customer satisfaction through strong multitasking abilities and friendly demeanour.
Personable professional with knack for customer service and hospitality seeks to bring warmth and precision to cocktail serving. Possesses strong communication and multitasking skills, combined with keen eye for detail and proactive approach. Aims to enhance guest experiences and contribute to vibrant, welcoming atmosphere.
Overview
8
8
years of professional experience
Work history
Recruitment consultant
Pin Point recruitment
Wakefield
2025.05 - Current
- Coordinated between different departments for efficient workflow, enhancing productivity.
- Organised job fairs, improved employer branding.
- Collaborated closely with other consultants within the agency for meeting larger client demands.
- Coordinated interview schedules between candidates and clients, ensuring seamless communication.
- Formulated effective job descriptions for various roles across industries.
- Supported development of marketing material for promoting agency's services amongst potential clients.
Assistant restaurant manager
Baked
Wakefield
2024.09 - 2025.05
- Maintained high standards of customer service by handling complaints professionally.
- Addressed customer queries promptly, ensuring their satisfaction was met at all times,.
- Trained new starters, ensuring consistency in service delivery.
- Ensured compliance with health and safety standards at all times.
- Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
Costumer Service Advisor
Stitches
Wakefield
2022.05 - 2024.09
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Strengthened client relationships with clear communication and problem-solving skills.
- Designed training programmes for enhanced team performance.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Waitress/ Bartender
Rinaldis
Wakefield
2021.04 - 2022.09
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Managed cash register effectively, ensuring accurate transaction processing.
- Polished glassware regularly for presenting drinks impeccably.
- Served food promptly, resulting in improved customer satisfaction.
- Prepared cocktails for enriching the bar's menu variety.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
Warehouse operative
NHS Supply Chin
Castelford
2020.03 - 2021.04
- Streamlined order picking and packing processes, increasing efficiency in dispatching goods.
- Utilised automated systems for efficient picking and packing processes.
- Collaborated with team members for smooth warehouse operations.
- Communicated effectively with supervisors, improving overall workflow.
Bartender
The Brick Works
Wakefield
2018.02 - 2020.02
- Recommended drinks to customers, increasing overall sales.
- Developed rapport with regular patrons fostering a loyal customer base.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Implemented new cocktail recipes by researching current trends in the industry.
Education
Business Administration and Management
University of Technology
PolandSkills
- CV screening
- Applicant tracking systems
- Workforce management
- Dedicated customer service
- Customer service in facilities
- Customer service in delivery
- Beverage serving techniques
- Knowledge of dietary restrictions
- Food pairing knowledge
- Table setting expertise
- Recipe memorisation
- Wine pouring technique
- Bar equipment maintenance
- Cocktail crafting
- Table arrangement
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Office administration basics
- Database administration knowledge
Timeline
Recruitment consultant
Pin Point recruitment
2025.05 - Current
Assistant restaurant manager
Baked
2024.09 - 2025.05
Costumer Service Advisor
Stitches
2022.05 - 2024.09
Waitress/ Bartender
Rinaldis
2021.04 - 2022.09
Warehouse operative
NHS Supply Chin
2020.03 - 2021.04
Bartender
The Brick Works
2018.02 - 2020.02
Business Administration and Management
University of Technology