Paulina Barnert
Canterbury,Kent
Summary
Driven individual with proven track record in leadership and strategic planning. Demonstrates strong communication and financial acumen, coupled with ability to build and lead high-performing teams. Poised to drive significant growth and innovation within organisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
Work history
Booking assistant
Lux Artists
Canterbury, Kent
02.2020 - 06.2025
- Enhanced customer satisfaction by promptly addressing and resolving queries.
- Managed complex calendars to ensure smooth operation of daily routines.
- Ensured accurate invoicing through meticulous attention to detail.
- Improved office organisation with diligent documentation and record-keeping tasks.
- Prevented scheduling conflicts through careful calendar management practices.
- Maintained confidential client information, reinforcing trust in the company's professionalism.
- Drafted documents and reports for management review.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Furniture upcycling and restoration
Design 88
Canterbury, Kent
04.2016 - 01.2024
- Oversaw daily company operations to reach financial targets.
- Formulated business development strategies to expand market presence.
- Monitored budget to meet sales and revenue targets.
- Developed professional relationships with business partners, shareholders and authorities to establish trust, rapport and reliability.
- Represented company in public forums, enhancing brand reputation and visibility.
- Delivered multiple customer orders each run to increase deliveries and maximise efficiency.
- Prioritised competing tasks and managed deadlines to meet customer needs.
- Applied furniture restoration techniques to repair and restore original item condition.
- Ensured customer satisfaction with meticulous attention to detail in furniture restoration work.
- Collaborated with clients to produce unique furniture pieces matching client expectations perfectly.
- Advised clients on colour schemes, layout options, lighting solutions and furniture choices.
- Restored old furniture pieces to their former glory with meticulous cleaning, sanding, and refinishing techniques.
Design Studio Asistant
Creative View
London, City of London
02.2012 - 07.2013
- Developed production plans covering schedules, quality goals and labour requirements.
- Obtained best prices for external services through research, building relationships and negotiation.
- Managed event budgets, tracking expenses and identifying areas for cost optimisation.
- Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
- Designed event set-up and displays to match client requests.
- Worked with customers to bring creative visions to life for special events.
- Planned and prepared for numerous on-location and studio shoots concurrently.
- Conducted regular design reviews, providing constructive feedback to team members for skill development.
Assistant bar manager
Blue Post
London, City of London
11.2010 - 01.2012
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Built loyal customer base by creating welcoming environment with top quality service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Oversaw line cleaning and cellar management.
- Led team to deliver outstanding hospitality operations.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Reconciled cash and credit card transactions to maintain accurate records.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Planned staff rotas to meet customer demand whilst remaining under budget.
Customer Service Representative
Citibank
Katowice, Poland
11.2008 - 10.2010
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Provided expert advice and solutions to clients, enabling strong strategic decision-making and risk management.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Listened actively to offer accurate information and best solution to their needs.
- Advised customers on availability, pricing and location of products.
- Handled in-person, email and mailed correspondence.
- Worked closely and successfully with research analysts, project managers and other consultants to improve client outcomes.
- Produced detailed, quality reports and communicated trends with senior customer advisory teams.
Co-Founder; Administration and Accounts Manager
Euro-Package
Katowice, Poland
01.2007 - 10.2008
- Made strategic decisions to guide company's growth and expansion.
- Conducted market analysis to accurately identify target audience.
- Promoted brand at events and conferences and established strong reputation within industry.
- Maximised team productivity by reviewing performance standards and identifying training needs.
- Planned driver routes for cost-effectiveness, speed and customer satisfaction.
- Minimised delivery delays by resolving problems and implementing preventive measures to avoid recurrence.
- Calculated and communicated accurate ETAs for customers.
- Maintained professional communications with customers, internal team members and external stakeholders.
- Coordinated operations of licensed drivers and lorries with focus on quality and timely delivery of products.
- Built and maintained favourable partnerships with carriers and vendors.
Education
Bachelor of Arts - Economics
University of Economics
Krakow, Poland /2007 - /2010
A-Levels -
High School of Maria Sklodowska
Katowice, Poland /2004 - /2007
Skills
- Business administration
- Strategic planning
- Process Improvement
- Project budgeting
- Financial management
- Operations management
- People-oriented
- Energetic
- Excellent communication skills
- Multi-tasking ability
- Excels in team leadership
- Excellent work ethic
- Project Management
Affiliations
- Passionate about Interior Design, Furniture renovation and up cycling, Fashion and Music
Languages
English
Fluent
Polish
Fluent
Timeline
Booking assistant
Lux Artists
02.2020 - 06.2025
Furniture upcycling and restoration
Design 88
04.2016 - 01.2024
Design Studio Asistant
Creative View
02.2012 - 07.2013
Assistant bar manager
Blue Post
11.2010 - 01.2012
Customer Service Representative
Citibank
11.2008 - 10.2010
Co-Founder; Administration and Accounts Manager
Euro-Package
01.2007 - 10.2008
Bachelor of Arts - Economics
University of Economics
/2007 - /2010
A-Levels -
High School of Maria Sklodowska
/2004 - /2007
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