Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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PAULA SKRZYDLO

Nottingham,NGM

Summary

Focused QA Engineer with over 2 years experience accustomed to monitoring adherence to quality standards. Addresses non-conformances and develops actionable solutions to enhance overall quality. Astute problem-solver with proven ability to identify shortfalls.

Skilled in quality assurance and testing, with a keen eye for detail and experience in documentation review and bug tracking tools. Adept at change management and process improvement strategies to enhance operational efficiency.

Overview

10
10
years of professional experience

Work History

Application Support Analyst

Aareon
Remote
04.2021 - 11.2024
  • Designed, fixed and tested issues with Forms and Workflows that digitalized customer business processes
  • Configured, troubleshooted and tested CRM self service app and web-based Azure cloud self service portal to ensure it aligned with client specifications and amendment requirements
  • Facilitated customer meetings and coordinated communication between stakeholders to resolve common software issues, often leading to defects and enhancements being found and/or resolved
  • Updated complex SQL stored procedures and wrote SQL queries/scripts to interrogate database and to update data
  • Utilised stack trace logs and Visual Studio Code to aid in debugging of defects
  • Regular contact with 3rd party vendors such as One Advanced regarding integration of scheduling services for housing system operatives

Windows Rollout Engineer

NUH NHS Trust
Nottingham, Nottingham
12.2020 - 03.2021
  • Contracting as part of big Windows upgrade project
  • Supported EUC day-to-day incidents in Landesk
  • Utilized Lansweeper reporting tools to increase efficiency of support

Application Support Analyst

Axiell ALM
Nottingham, Nottingham
04.2017 - 11.2020
  • Acted as escalation point for support tickets and service requests related to database faults
  • Aided development team in testing software defects and improvements during sprints in Agile environment for 2.5 years, ensuring high-quality standards and maintaining feedback loops
  • Involved in sprint planning and review meetings. Carried out static and dynamic testing
  • Created and updated reports using SQL and Excel (MS Query), and resolved problems in Crystal Reports
  • Acted as Customer Relationship Manager for 2 years for 3rd of customer base
  • Processed EDI files and resolved cataloguing issues where data didn't integrate
  • Managed changes to customer CMS WordPress sites, including accessibility and usability improvements
  • Updated C shell scripts, Bash scripts and cron jobs in UNIX

IT Support Technician

Hillarys Blinds
Nottingham, Nottingham
08.2014 - 04.2017
  • Administered Active Directory, Exchange Management Console, and Exchange Management Shell
  • Executed DNS entry creation, troubleshooting, and DHCP mapping
  • Ran and restored system backups using Symantec and Veeam Backup & Replication
  • Managed setting up, amending, and troubleshooting system issues within SAP ECC5/ECC6 systems
  • Other technologies supported included - BT Business Analyst, Business Objects, Spreadsheet Server, routers/tablets/dongles (at roadshows), Windows 7/10/El Capitain

Education

CTFL 4.0 -

ISTQB
12.2024 -

Apprenticeship - Information Technology

Remit IT Academy
Nottingham
08.2013 - 07.2014

A Level - ICT, Business Studies and Polish

Bilborough College
Nottingham
09.2011 - 05.2013

GCSE - 11 A-C

Ellis Guildford School
Nottingham
09.2006 - 05.2011

Skills

  • T-SQL/SQL
  • HTML
  • CSS
  • JavaScript
  • Unix/Linus
  • Testing
  • Change management
  • Quality Assurance

Affiliations

  • Dancing
  • Languages
  • Travel

Timeline

CTFL 4.0 -

ISTQB
12.2024 -

Application Support Analyst

Aareon
04.2021 - 11.2024

Windows Rollout Engineer

NUH NHS Trust
12.2020 - 03.2021

Application Support Analyst

Axiell ALM
04.2017 - 11.2020

IT Support Technician

Hillarys Blinds
08.2014 - 04.2017

Apprenticeship - Information Technology

Remit IT Academy
08.2013 - 07.2014

A Level - ICT, Business Studies and Polish

Bilborough College
09.2011 - 05.2013

GCSE - 11 A-C

Ellis Guildford School
09.2006 - 05.2011

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PAULA SKRZYDLO