Krishna Kishore Thupakula
Bexleyheath
Summary
Accomplished IT professional with extensive expertise in Sybase, SQL Server, and Unix/Linux/Solaris environments. Proficient in C and Unix shell scripting. Committed to leveraging technical skills to drive innovation and efficiency in database management and software development. Offering strong analytical and problem-solving skills, with background in IT support and customer service. Knowledgeable about troubleshooting software issues and providing timely solutions. Strong communicator with keen ability to learn new systems quickly. Posses excellent exposure to product architecture of Gloss (a middle/back office application used for clearing and settlement of trades by the investment banks).
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Application support analyst
Bank of America
Dublin
06.2022 - Current
- Support back office applications performing trade enrichment, settlements and book keeping.
- Optimise system functionality via shell scripting to rectify software bugs.
- Collaborate with development teams for successful software enhancements.
- Facilitate training sessions to enhance team's knowledge and skills.
- Assist in software implementation, resulting in smoother transitions during upgrades.
- Monitor EOD batch and ensure downstream reporting meets
SLA
Gloss Architect/POD Lead (Barclays’ project)
Broadridge Financial Solutions
London
06.2016 - 06.2022
- Migrated existing Barclays business from their legacy systems to Gloss.
- Captured requirements from users and design solution to Gloss product to meets Barclays business needs.
- Lead a team (POD) of 15 people.
- Reviewed solutions designed by the team.
- Conducted regular scrum calls to track the progress of changes.
- Participate in retrospective meetings to improve the process and thus the delivery timelines.
- Helped production support team, on Sev 1 and 2 issues, by participating in bridge calls with clients and providing tactical solutions.
- Provided product and technical support to the users performing UAT.
- Designed and built the Swift MT530 message.
- Developed the BONY and the JPM triparty Swift messaging.
- Worked on numerous Custodian specific Swift changes.
Support Analyst/Gloss developer
APTP Accenture
06.2015 - 06.2016
- Provided level 2 production support for Gloss, Compass and its suite of products
- Carried out day-to-day support tasks, working in shifts.
- Liaised with Business Analyst to get requirements for new business and design solutions to Gloss and Compass
- Carried out development, testing and release of changes to Gloss application
- Investigated issues identified in production and developed fixes
Business Consultant
Avaloq UK Ltd
01.2015 - 06.2015
- Company Overview: Avaloq banking suite provides integrated and comprehensive solutions for wealth management and retail banking.
- Analysed wealth manager's back office and settlement processes and delivered tailored solutions.
- Supported the bank (Barclays) in the requirements engineering phase.
- Configured the Avaloq Banking system to cope with the specified requirements and integrating the system within the Bank's application landscape.
Technical Analyst
Broadridge Financial Solutions
London
05.2012 - 12.2014
- Involved in gathering client requirements
- Participate in the design discussion for upcoming changes to the
Gloss application - Provided estimates for business requirements
- Produced functional and technical specifications for client requirements
- Developed code changes based on the technical specifications
- Reviewed code changes done by the other developers and proposed corrections
- Analysed query plans of SQLs that have poor performance and developed improvement changes
- Provide Gloss product training to the new team members
- Performed Swift SRG upgrades to Gloss application
Onsite Analyst (Nomura Prime Broker)
Broadridge Financial Solutions
London
03.2010 - 05.2012
- Involved in implementation of Gloss application for Nomura’s Prime Brokerage business
- Produce design documents and technical specifications for Nomura's requirements
- Develop code changes based on the technical specifications
- Enhance Nomura’s Gloss Swift and Crest adapters to be compatible with latest SRG (Swift Standard Release Guide) and DEX (Crest Data Exchange) standards
- Analyse and fixed day to day support related issues for Nomura Prime Brokerage Gloss
- Install Gloss release packages and performed user acceptance testing
License Client Support Analyst
Broadridge Financial Solutions
London
07.2008 - 02.2010
- Produced functional and technical specifications for requirements requested by Gloss Licensed Clients Nomura, Société Générale, BGL BNP Paribas and BGC Partners Inc.
- Developed code changes based on the technical specifications.
- Analysed and fixed day to day support related issues and bugs raised by the clients.
- Enhanced Gloss Swift and Crest adapters to be compatible with latest SRG (Swift Standard Release Guide) and DEX (Crest Data Exchange) standards.
- Involved in upgrading Gloss application from Sybase 12.5 to 15.
Support Analyst (Production Support)
Broadridge Financial Solutions
Hyderabad
12.2004 - 06.2008
- Performed regular health checks of the background processes of Gloss to ensure smooth functioning.
- Supported trade feed/capture and processing for all Bureau clients.
- Addressed queries and issues related to profit & loss calculations, position keeping and sub ledger postings.
- Monitored end of the day extracts generation processes and ensured in time delivery of the extracts to the clients downstream systems.
- Performed health checks post installing new release packages to Gloss.
- Carried out root cause analysis on recurring issues and proposed permanent solutions.
- Involved in writing shell scripts to retrieve data requested by the clients.
Education
Bachelor of Technology (B.Tech) - Information Technology
S.V.University
Tirupathi, Andhra Pradesh 01.2000 - 01.2004
Skills
- SQL Server, Sybase, T-SQL, PL/SQL
- Unix/ Linux/ Solaris
- Unix shell scripting, csh, ksh, python
- JIRA, Remedy
- ITRS Geneos, Splunk
- Gloss
- Financial markets
- Investment Banking
- Swift
- Crest
- Fixed Income
- Equity
- Financing Transactions
Custom
- Good understanding of equity and fixed income security trading and its life cycle.
- Good understanding of books and records in a back-office application.
- Good knowledge of back office operations including clearing and settlements and SSI data.
- Good knowledge on the cash trades (principal and agency), Repos, tri-party Repos, Stock borrow/ loans, Buy sell backs, Corporate actions, Prime brokerage operations.
- Good knowledge of SWIFT, Euroclear and CREST messages.
Timeline
Application support analyst
Bank of America
06.2022 - Current
Gloss Architect/POD Lead (Barclays’ project)
Broadridge Financial Solutions
06.2016 - 06.2022
Support Analyst/Gloss developer
APTP Accenture
06.2015 - 06.2016
Business Consultant
Avaloq UK Ltd
01.2015 - 06.2015
Technical Analyst
Broadridge Financial Solutions
05.2012 - 12.2014
Onsite Analyst (Nomura Prime Broker)
Broadridge Financial Solutions
03.2010 - 05.2012
License Client Support Analyst
Broadridge Financial Solutions
07.2008 - 02.2010
Support Analyst (Production Support)
Broadridge Financial Solutions
12.2004 - 06.2008
Bachelor of Technology (B.Tech) - Information Technology
S.V.University
01.2000 - 01.2004
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