Paula Pearson
Oldham ,Lancashire
Summary
Professional with extensive experience in medico-legal reporting and administrative support for surgeons. Proficient in managing complex schedules, maintaining confidentiality, and preparing legal documents. Strong organisational and communication skills enhance client relationships and ensure timely task completion. Currently supports four surgeons in medico-legal work while overseeing private client cases from initiation to resolution.
Overview
28
28
years of professional experience
Work history
PA to Surgeons in their Medico Legal Clinics
Team PA 4 Orthopaedic Surgeons
Manchester , City of London
2021.01 - Current
- Assisted in managing diaries and organising schedules for clinic operations.
- Supported team through administrative tasks to maintain focus on patient care.
- Facilitated communication between departments to enhance information flow.
- Reviewed and verified medical records ranging from 300 to 1200 pages, ensuring precision in data management and strict compliance with confidentiality regulations.
NHS Medical Secretary - GP Practice
Saddleworth Medical Practice
Oldham, Lancashire
2014.08 - 2019.08
- Facilitated clear communication between patients and healthcare providers.
- Improved office efficiency with organised filing systems.
- Transcribed medical reports accurately, using Dragon audio, reducing documentation errors.
- Executed tasks given by healthcare professionals effectively, leading to a smooth workflow.
- Provided administrative support to medical staff, enhancing productivity levels.
- Developed friendly relationships with patients to improve comfort levels during visits.
- Managed medical records.
- Promoted a positive patient experience through professional telephone etiquette.
- Answered phone enquiries approximately 30 calls per day, transferred calls to specific departments.
- Photocopied and scanned documents to update patient records.
- Addressed questions, escalating issues and complaints to management.
- Independently resolved issues with resourceful research and critical thinking,
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- Updated patient charts using the electronic medical records system, using Emis.
PA Legal Secretary
BLM
Manchester, Lancashire
2010.06 - 2015.05
- Supported team of 10 solicitors by providing administrative assistance to enhance efficiency.
- Managed over 40 incoming calls to maintain high standards of customer service.
- Facilitated effective time management through development of work schedules.
- Ensured confidentiality of sensitive information using organised file management systems.
PA to Senior Partner
Horwich Farrally Solicitors
Manchester , Lancashire
2003.02 - 2009.04
- Assisted in communication across departments using effective liaison skills.
- Organised travel arrangements, ensuring seamless business trips.
- Created filing systems, enhancing document accessibility and security.
- Handled approximately 30 incoming calls professionally, ensuring excellent customer service delivery.
- Managed complex diaries, ensuring seamless executive schedules.
- Participated in team meetings for insightful contributions and idea generation.
- Facilitated smooth office operations by maintaining office supplies inventory.
- Completed ad-hoc personal errands, including laundry collection, gift ordering and restaurant reservations for well-rounded personal support.
Medico Legal Secretary
Dr D P Singh
Manchester , Lancashire
1998.09 - 2004.03
- Arranging appointments for clients.
- Supported preparation of medico-legal reports.
- Conducted in-depth reviews of medical records.
- Diarised court orders.
- Aided in the preparation of PT 35s.
Education
A-Levels - English Literature
Humphrey Perkins Grammar School
Leicestershire Skills
- Specialised industry knowledge in Medical and Legal terminology
- Resilience under pressure
- Time management
- Legal documentation familiarity
- Conference call facilitation
- Microsoft Office Suite expertise
- Digital diary and data management
- Conflict resolution strategies, client relationship management
- Digital typing speed and accuracy
Affiliations
- Summer time metal detectorists, best find. A 3000 bc bronze age dirk dagger and axe head.
- Keen concert goer, travel. Social history
References
References available upon request.
Timeline
PA to Surgeons in their Medico Legal Clinics
Team PA 4 Orthopaedic Surgeons
2021.01 - Current
NHS Medical Secretary - GP Practice
Saddleworth Medical Practice
2014.08 - 2019.08
PA Legal Secretary
BLM
2010.06 - 2015.05
PA to Senior Partner
Horwich Farrally Solicitors
2003.02 - 2009.04
Medico Legal Secretary
Dr D P Singh
1998.09 - 2004.03
A-Levels - English Literature
Humphrey Perkins Grammar School