Paula Harckham-gates

• Responsible for running an in house binder as an underwriter
• Dealing with incoming calls from clients and handling their queries
• Issuing quotations and renewals within the service standards
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Dealing with clients' claims from start to finish
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Invoicing clients and credit control

Responsible for managing quote

Dealing with incoming calls from brokers and handling their queries

Prioritising incoming quotes and workloads

Web inquiries quotations processed within an hour from being received from the on submissions.

Training the Assistance Account Executives

Issuing the quotation documents within the service standards

• Responsible for managing a caseload of claims from start to finish
• Dealing with incoming calls from clients and handling thier claims in a helpful manner
• Protising incoming post and work load