Paula Dougan
Toomebridge,Antrim
Summary
- I am a highly motivated individual with a love for fashion.
- I have strong communication skills and thrive on building relationships.
- Having the ability to adapt and be flexible this allows me to embrace change and smoothly adjust when team dynamics shift
- I am proactive in everything I do; this allows me to acknowledge colleagues' successes and volunteer to help when workloads are unbalanced.
Overview
28
28
years of professional experience
Work history
Accounts Manager
Vision Design Architecture (Self Employed)
Magherafelt, Londonderry
2007.01 - Current
- Prepare and issue client invoices based on fee agreements
- Manage all salaries for staff, process timesheets and track project related travel and site expenses
- Chase outstanding client payments to maintain a healthy cashflow for the business
- Prepare all data for VAT returns and assist the external accountant with year end figures
Bank Official
First Trust Bank
Coalisland/Magherafelt, Londonderry
1998.05 - 2007.03
- Provided excellent customer service, resulting in positive feedback from clients.
- Facilitated client meetings to understand their financial needs better.
- Handled large amounts of cash securely and accurately, maintaining trustworthiness within the role.
- Maintained high levels of confidentiality with sensitive information.
- Created a nurturing work atmosphere, improving teamwork and cooperation.
Education
A-Levels - Maths, English, Business Studies
St Pauls Secondary School
Kilrea, Co Londonderry 09/1988 - 06/2000
Skills
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I am a warm approachable individual therefore making customers feel immediately comfortable and valued
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Being highly adaptable and an active listener I can match the energy and tone of customers to complement each individual's mood
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Coming from a banking background, I can maintain strict confidentiality with customers and colleagues alike
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I have exceptional empathy and have the ability to understand customer insecurities, lifestyle needs and goals
Affiliations
- I enjoy running and keeping fit
- At weekends I like dog walking and catching up with friends for a coffee
Timeline
Accounts Manager
Vision Design Architecture (Self Employed)
2007.01 - Current
Bank Official
First Trust Bank
1998.05 - 2007.03
A-Levels - Maths, English, Business Studies
St Pauls Secondary School
09/1988 - 06/2000