PAULA BROOKS
Summary
Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
22
22
years of professional experience
Work history
Sales assistant
Otter garden centre
Plymouth , Devon
2019.01 - Current
- Trained new staff members, fostering a supportive working environment.
- Built strong relationships with regular customers for repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Delivered exceptional after-sales service, encouraging repeat business.
- Demonstrated products effectively leading to increased sales conversions.
- Ensured stock replenishment in a timely manner to maintain product availability.
Barista and waitress
Bradley Fold garden centre
Bolton , Manchester
2015.03 - 2019.01
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Assisted in inventory control measures for effective stock management.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Maintained cleanliness of the café area whilst preparing orders.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Supervisor
Budda Lounge
Bury, Lancashire
2013.03 - 2015.03
- Conducted performance appraisals with employees for career development discussions.
- Identified potential risks and mitigated them through proactive measures.
- Implemented company policies effectively, maintained high standards of service delivery.
- Managed daily operations to increase productivity.
- Ensured smooth operations with regular maintenance checks.
- Improved team efficiency by implementing new scheduling practices.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Monitored employee attendance records for maintaining discipline within the team.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
Food and beverage supervisor
Legacy hotel
Plymouth , Devon
2011.02 - 2012.03
- Created promotional campaigns for special events, increasing footfall.
- Developed new beverage recipes for increased menu variety.
- Improved dining experience through attentive listening to guest feedback.
- Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
- Led workforce training sessions for improved service delivery.
- Collaborated closely with the kitchen team to maintain consistency in food presentation.
- Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Organised catering services for private functions ensuring bespoke menu design.
- Maintained high standards of cleanliness and hygiene in the food preparation area.
- Increased team productivity with efficient work schedules and staff assignments.
- Ensured compliance with licensing laws, health regulations, and safety legislation within the premises.
Proprietor
Walkham Cafe
Plymouth , Devon
2004.02 - 2011.03
- Created loyal customer base through outstanding services rendered.
- Increased customer satisfaction with improved service standards.
- Cultivated strong supplier relationships to secure competitive prices.
- Coordinated daily operations for smoother functionality.
- Implemented updated health and safety protocols, ensuring compliance.
- Dealt with client complaints swiftly, maintaining positive reputation.
- Guaranteed excellent customer care by monitoring staff interactions closely.
- Oversaw financial transactions to ensure profitability.
- Handled recruitment process personally, ensuring quality workforce.
- Improved invoices and billing processes for better financial management.
Education
Diploma - Learnative
Learnative
Plymouth 2026-02
Phlebotomy -
Geopace
Manchester 2018-07
CSE - Secondary Education
Plympton secondary school
Plympton 1978-01
Skills
- Time optimisation
- Strong empathy
- Retail software proficiency
- Electronic point-of-sale systems
- Price tagging
- Cash handling
- Visual merchandising
- Customer retention
- Positive attitude
- Stock control
- Basic accounting
- Customer Service
- Product knowledge
- Patience and empathy
- Till and cash handling
- Stock audits
- Barcode scanning
- Store opening and closing duties
- Face-to-face selling
- Stocking shelves
- Health and Safety regulations
Timeline
Sales assistant
Otter garden centre
2019.01 - Current
Barista and waitress
Bradley Fold garden centre
2015.03 - 2019.01
Supervisor
Budda Lounge
2013.03 - 2015.03
Food and beverage supervisor
Legacy hotel
2011.02 - 2012.03
Proprietor
Walkham Cafe
2004.02 - 2011.03
Diploma - Learnative
Learnative
Phlebotomy -
Geopace
CSE - Secondary Education
Plympton secondary school