Paul Thomas
North Shields,Tyne & Wear
Summary
Diligent and personable customer service professional with many years of experience across various fields, seeking new role with solid advancement potential to leverage past management experience.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Front of House Staff
The Spanish City
Whitley Bay, North Tyneside
11.2024 - Current
- Performed a variety of roles to a consistently high standard, including that of barista, bartender, and waitstaff
- Fully trained on efficient creation of specialty coffees and cocktails
- Led bar service for a variety of functions in busy event suite
- Assisted in training of temporary hires for busy holiday periods
Front of House Staff
Hurry Curry of Tokyo
Seattle, WA
08.2023 - 01.2024
- Reduced customer wait times through optimised checkout processes.
- Increased customer retention by offering loyalty schemes at checkout.
- Recommended products and services to customers based on requirements.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Bartender
Two Doors Down
Seattle, WA
02.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
Food Expeditor
HoneyHole
Seattle, WA
03.2022 - 01.2023
- Delivered food to customers, ensuring each was satisfied with their order
- Performed final quality control checks on every dish leaving the kitchen, ensuring correct plating
- Finished dishes with garnishes and sides as appropriate
- Conferred with customers as to dietary restrictions and allergens, ensuring the kitchen mitigated risk of contamination as much as possible
- Performed end-of-day cleaning duties, assisting with packing and storage of perishables
Sales Assistant
Nordstrom
Seattle, WA
03.2019 - 08.2020
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maximised value of sales by effectively upselling customers to premium products and services.
Lab Manager
University Of Chicago Booth School Of Business
Chicago, IL
07.2010 - 06.2018
- Utilized Microsoft Office Suite to create and maintain reporting systems.
- Handled internal correspondence with university professors and graduate students.
- Coordinated teams of up to six Research Assistants, training new hires on research protocols.
- Provided administrative support for grant applications and accounting reports.
- Maintained inventories and reordered low-supply stock to meet laboratory requirements.
Research Assistant
University Of Chicago Booth School Of Business
Chicago, USA
10.2008 - 06.2010
- Performed statistical, qualitative, and quantitative analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
Education
Bachelor of Arts - History of Modern Art, Design, and Film
University of Northumbria at Newcastle
Newcastle upon Tyne 09.2004 - 06.2007
NVQ Level 2 - Food Production and Cooking
Newcastle College
Newcastle upon Tyne 09.2024 - 06.2025
Skills
- Speciality cocktail preparation
- Food service operations
- Professionalism
- Customer Service
- Safe serving knowledge
- Safe food handling
- Upbeat attitude
- Calm under pressure
- Communication
- Willingness to listen and work as a team
Timeline
Front of House Staff
The Spanish City
11.2024 - Current
NVQ Level 2 - Food Production and Cooking
Newcastle College
09.2024 - 06.2025
Front of House Staff
Hurry Curry of Tokyo
08.2023 - 01.2024
Bartender
Two Doors Down
02.2023 - 09.2023
Food Expeditor
HoneyHole
03.2022 - 01.2023
Sales Assistant
Nordstrom
03.2019 - 08.2020
Lab Manager
University Of Chicago Booth School Of Business
07.2010 - 06.2018
Research Assistant
University Of Chicago Booth School Of Business
10.2008 - 06.2010
Bachelor of Arts - History of Modern Art, Design, and Film
University of Northumbria at Newcastle
09.2004 - 06.2007