Paul Stapleton

Marehay,Derbyshire

Summary

Results-driven business development professional with a strong record of achieving targets and driving revenue growth. Proven expertise in pipeline management, pricing strategy, and technical sales support, contributing to market expansion and improved profitability. Experienced in crisis management and leading teams in high-pressure environments, with a strategic mindset and sound decision-making capabilities that enhance organizational performance.

In My most recent role, I have consistently been challenged to perform at a higher level, taking on more senior decision-making responsibilities and maintaining a comprehensive oversight of business performance. Recognized as a trusted point of contact, I take pride in being a go-to person and have continuously progressed in every role, striving for success while ensuring the team performs and develops alongside me.

Interests
Spending quality time with family and following football.

Overview

years of professional experience

Work history

Trade sales manager / Commercial sales speclist

Permaroof UK

Alfreton, Derbyshire

2012.04 - Current

Led small team in business with £12.5 million revenue, enhancing profitability and cohesion.
Streamlined sales processes to enhance team productivity.
Forged strategic partnerships with stakeholders for profitable outcomes.
Coordinated promotional campaigns to boost brand visibility.
Negotiated lucrative contracts to secure long-term client commitment.
Analysed sales reports to identify trends and update strategies.
Supported external sales teams with well-coordinated operations.
Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Allocated teams, materials and calendar space for individual projects.
Boosted gross margins by initiating effective cost-saving measures.
Negotiated long-term contracts to secure client loyalty.
Pioneered new division for commercial roofing, leading team in specification compliance.
Guided implementation of compliant roof systems, aligning with architectural requirements.
Coordinated promotional campaigns to elevate brand visibility.
Streamlined sales processes to increase team productivity.
Enhanced data management and customer relations through ERP system deployment.

Credit collections specialist

Citibank (Egg credit card / Barclaycard)

Derby, Derbyshire

2010.02 - 2012.03

Maintained accurate records of each interaction or transaction, promoting organisational efficiency.
Provided administrative support for Credit Control team through filing documents and updating records-enhanced operational efficiency.
Worked closely with Credit Control Manager to devise improvements in debt recovery procedures.
Analysed customer's financial status to assess creditworthiness, resulting in safer lending decisions.
Provided excellent customer service during debt recovery calls, minimising customer complaints and dissatisfaction.
Facilitated negotiations with clients for repayment plans, reducing financial risk to the business.
Developed tailored repayment schedules based on individual client needs, maximising chances of recovery whilst maintaining goodwill.
Managed and resolved delinquent accounts which resulted in reduced outstanding balances.
Organised training sessions for new staff members to familiarise them with internal credit control processes,.
Followed company protocols to keep sensitive and financial information secure.
Exceeded collection target goals with assertive communication and negotiation skills.
Addressed and resolved customer disputes to support favourable collection rates.
Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.
Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
Contacted customers to arrange or collect payments.

Hire desk controller / Assistant branch manger

Banner plant

Derby, Derbyshire

2008.05 - 2010.01

Formulated pricing strategies that enhanced market competitiveness without impacting profit margins negatively.
Oversaw cash flow management to prevent operational disruptions.
Built partnerships with local businesses fostering community relations.
Ensured compliance with company policies, maintaining ethical standards.
Resolved customer complaints swiftly, maintaining company's reputation.
Liaised with clients, resulting in strong relationships and repeat business.
Provided excellent customer service, securing client loyalty.
Reviewed and analysed sales data to identify growth opportunities.
Directed day-to-day work of four employees and motivated teams to exceed objectives.
Monitored operations to assess and highlight results.

Restaurant & bar manager

Marsden inns and taverns

Ripley, Derbyshire

2005.01 - 2008.05

Coordinated reservations smoothly leading to an organised seating system.
Collaborated with kitchen staff effectively managing service flow during peak hours.
Monitored food preparation processes, maintaining consistency in meal quality.
Trained new staff members effectively.
Organised special events, drawing in new customers.
Implemented health and safety regulations compliant with British laws and regulations.
Handled cash transactions, ensuring accurate bookkeeping at all times.
Managed staffing rosters, ensuring optimal coverage during busy periods.
Maintained high standards of hygiene and cleanliness across the restaurant and bar area.
Promoted seasonal specials successfully attracting more patrons.
Led bar and events operations, collaborating with owner to enhance business success.
Planned staffing levels based on evolving service demands.
Monitored bar needs and delegated tasks to reduce patron wait times.
Led team to deliver outstanding hospitality operations.
Contributed fresh ideas and innovation to continuously improve the business.
Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
Delivered in-depth training to customer-facing staff, promoting strong service performance.
Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.

Skills

Target achievement
Business development
New business acquisition
Pipeline Management
Crisis handling
Technical sales support

Resilience under pressure
Decision-Making authority
Pricing strategy formulation
E-Commerce strategies
Team Leadership

Timeline