Daniel Ponsonby
Bootle,Merseyside
Summary
Results-driven professional with expertise in sales reporting preparation, target achievement, and proactive customer engagement. Demonstrates resilience under pressure and proficiency in invoice processing, ensuring compliance with sales regulations. Skilled in customer database management and adept at sales negotiation, contributing to streamlined operations and enhanced client satisfaction. Committed to leveraging core competencies to drive business growth and achieve organisational objectives.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Trade sales executive
Victorian Plumbing
Skelmersdale, Lancashire
03.2020 - 03.2025
- Developed business growth strategies to expand client base.
- Provided after-sales support to ensure customer satisfaction and loyalty.
- Trained junior sales executives on product knowledge and selling techniques.
- Coordinated delivery schedules with logistics team, ensuring timely delivery of orders.
- Provided customers with price information and handled financial transactions.
- Built rapport with new and existing customers to boost client retention.
- Daily liaising with international couriers to ensure pallets arrive in countries around europe
Administrative assistant
Victorian Plumbing
Formby, Merseyside
08.2018 - 03.2020
- Facilitated internal communication.
- Escalated issues with faulty items to the suppliers/manufacturers
- Arranged collections with various couriers to resolve customer complaints
- Processed returns/refunds for incorrectly ordered items/unwanted items within 30 days
- Answered online queries on social media
- Assisted customers via live chat
Customer service advisor
Victorian Plumbing
Formby, Merseyside
01.2017 - 08.2018
- Resolved pressing customer issues, ensured repeat business.
- Assisted customers in product selection to boost sales.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled high volume of calls daily for faster issue resolution.
- Managed complex customer issues to successful resolution.
Customer Service Adviser
Argos
Liverpool, Merseyside
06.2012 - 01.2017
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Obtained feedback from customers to improve service experience.
- Advised customers on availability, pricing of products.
- Inspected and processed returns and refunds
Stock Room Assistant
Argos
Liverpool, Merseyside
06.2012 - 01.2017
- Provided excellent customer service whilst retrieving items from the back room on demand.
- Performed routine maintenance tasks around stockroom area as needed.
- Organised product displays in accordance with store guidelines and promotional events.
- Took in delivery cages from the wagon and put stock in allocated areas
- Picked items once purchased and sent for collection on the shop floor
Education
BTEC national diploma - Music
Liverpool Community College
Liverpool 09.2008 - 07.2010
Skills
- Sales reporting preparation
- Target achievement
- Resilient under pressure
- Invoice processing proficiency
- Compliance with sales regulations
- Proactive customer engagement
- Customer database management
- Sales negotiation
Affiliations
- Music
- Sports
- Socialising with friends
Timeline
Trade sales executive
Victorian Plumbing
03.2020 - 03.2025
Administrative assistant
Victorian Plumbing
08.2018 - 03.2020
Customer service advisor
Victorian Plumbing
01.2017 - 08.2018
Customer Service Adviser
Argos
06.2012 - 01.2017
Stock Room Assistant
Argos
06.2012 - 01.2017
BTEC national diploma - Music
Liverpool Community College
09.2008 - 07.2010
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