Paul Moulds
Northampton
Summary
A dedicated professional with a proven track record in effective communication and administration, honed through extensive volunteer work with Northampton Samaritans and key roles in organisations such as YMCA, Continuum Care, Tui UK, and Staysure. Demonstrates superior work ethic and ambition by successfully developing a semi-independence package for young people in Northamptonshire and independently organising entertainment programmes. Excels under pressure, notably contributing to the complaints team at Staysure during the global pandemic. Proficient in Microsoft Office applications and adept at handling both digital and paper documentation.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
Work history
INBOUND SALES CONSULTANT
Simply Business
Northampton, Northamptonshire
2021.10 - 2026.06
- My key responsibilities for the role included working in a pressured environment, being a representative for the company to enhance the customer experience for small to medium business enterprises looking to purchase business insurance.
- Serve as an expert and educator, to clients working in various professional sectors as well as landlords in the United Kingdom looking to gain knowledge and understanding of the benefits of insurance provided.
- I have demonstrated an impressive ability to achieve KPIs, consistently exceeding my daily and monthly key performance indicators leasing to progressing through the company's tier payment structure.
COMPLAINTS HANDLER
Staysure Travel Insurance
Northampton
2020.06 - 2026.06
- My key responsibilities for the role included working in a pressured environment, being a representative for the company as a point of contact for customers expressing frustrations regarding elements of the service that had not been to their satisfaction.
- Managing complex complaints often comprising of various intricate issues requiring attention while exceeding work based related targets, this relies on my communication skills to be clear and concise so as to enable each enquiry to be concluded within the designated time frame.
CUSTOMER SERVICE AGENT
Staysure Travel Insurance
2019.05 - 2020.06
- During my time as a customer service agent I was tasked with assisting customers with a wide range of travel insurance queries, whilst displaying a high level of professionalism in order to assist the client through their customer journey.
- I demonstrated an impressive ability to achieve KPIs, consistently exceeding daily key performance indicators.
LOGISTICS ADMINISTRATION CLERK
DHL Supply Chain Travis Perkins
2013.02 - 2019.04
- The responsibilities the role required from me include devising a daily updated schedule that enables the operation to facilitate the delivery of stock to an expansive outlet of nationwide retail stores.
- I played a pivotal role working with the driving workforce team in collaboration with the in house customer service department to relay important schedule information to over six hundred and fifty delivery locations.
INBOUND LOGISTICS CLERK
Blacks outdoor Retail
Northampton
2012.04 - 2013.02
- Previous roles within the company included Customer service & Warehouse operative) Blacks outdoor Retail, Northampton.
- I liaised with external suppliers and the in house merchandising team, conferring on the details of stock renewal and intermediating on how and when this stock would arrive to the Blacks outdoor head office in Northampton.
- My role relied on me being accountable for all inward bound supply deliveries as well as the course of action in regards to the distribution of the stock upon its arrival.
SUPPORTED LEAVING CARE WORKER
Continuum Care and Education Group
2010.10 - 2012.04
- Duties revolved around playing a decisive role in developing a successful semi independence unit for vulnerable young people (YP) between the ages of sixteen to eighteen.
- Using my attained knowledge of this industry I took an active lead in establishing the package we offer the YP in terms of progressing each resident towards independent living.
- I played an integral part in the residential unit receiving an outstanding award via Ofsted regulated inspection.
RESIDENTIAL SUPPORT WORKER
YMCA
2008.04 - 2010.09
- Day to day duties included supporting YP through one-to-one key work sessions and various support plans which guide them to move forwards into independent living.
- Encouraging and developing all aspects of life skills, including financial management, liaising with authorities and all domestic responsibilities.
ENTERTAINER
TUI UK Ltd
Salou & Tenerife
2006.04 - 2007.11
- I was responsible for coordinating and delivering a 24-hour entertainment program at a large resort hotel.
KID ZONE REP
TUI UK Ltd
Minorca
2005.04 - 2005.11
- Supervising large groups of young people, I was also required to organize entertainment and build teamwork to ensure the successful running of the hotel.
ASSISTANT MANAGER
Little Chef
Northampton
2001.08 - 2005.02
- Obtained assistant manager status in August 2003 via working my upwards from a team member.
Education
NVQ Level 2 - Childcare and Education
2005.06 - 2005.05
Part IV Licensing Certificate - undefined
2001.08 - 2004.04
NVQ Level 2 - Customer Service
2001.08 - 2004.04
National Diploma - Performing Arts
Northampton College
1999.09 - 2001.05
9 GCSE's - English, Mathematics and IT
Northampton School for Boys
1996.09 - 1999.05
NVQ Level 3 - Working with Children and Young people
2010.03 - 2010.05
Skills
- Effective communicator, I have previously been a long standing member of the Northampton Samaritans in which I volunteered my time to interact with others who have experienced difficult circumstances
- Determined worker under pressure, I've encountered many situations where working to deadlines is an intrinsic part of the role, this includes being an instrumental part of the complaints team at Staysure during the global pandemic
- Superior work ethic and attitude, achieving goals such as playing a vital role in creating a successful semi independence package for young people in Northamptonshire, both within the YMCA and Continuum Care
- Ambitious independent worker I thrive on creating my own results such or organising and running my own entertainment programme while working for Tui UK
- I excel at administration, and am adept at using a variety of associated tools, whether it be Microsoft office applications or in-house paper format documentation
INTERESTS
I have a wide range of interests which include providing support within the community. I've been fortunate enough to have many voluntary roles including both Northampton's homeless shelters, the Samaritans and more recently contacting elderly people feeling lonely during lockdown.
REFERENCES
- Warwick, Guy, Logistics Development Manager, DHL Travis Perkins, Gowerton Road, Northampton, NN4 7BN
- Abigail, Stansfield, Manager, Staysure Travel Insurance, 3-5 Rushmills Business Park, Bedford Road, NN4 7YB
Timeline
INBOUND SALES CONSULTANT
Simply Business
2021.10 - 2026.06
COMPLAINTS HANDLER
Staysure Travel Insurance
2020.06 - 2026.06
CUSTOMER SERVICE AGENT
Staysure Travel Insurance
2019.05 - 2020.06
LOGISTICS ADMINISTRATION CLERK
DHL Supply Chain Travis Perkins
2013.02 - 2019.04
INBOUND LOGISTICS CLERK
Blacks outdoor Retail
2012.04 - 2013.02
SUPPORTED LEAVING CARE WORKER
Continuum Care and Education Group
2010.10 - 2012.04
NVQ Level 3 - Working with Children and Young people
2010.03 - 2010.05
RESIDENTIAL SUPPORT WORKER
YMCA
2008.04 - 2010.09
ENTERTAINER
TUI UK Ltd
2006.04 - 2007.11
NVQ Level 2 - Childcare and Education
2005.06 - 2005.05
KID ZONE REP
TUI UK Ltd
2005.04 - 2005.11
Part IV Licensing Certificate - undefined
2001.08 - 2004.04
NVQ Level 2 - Customer Service
2001.08 - 2004.04
ASSISTANT MANAGER
Little Chef
2001.08 - 2005.02
National Diploma - Performing Arts
Northampton College
1999.09 - 2001.05
9 GCSE's - English, Mathematics and IT
Northampton School for Boys
1996.09 - 1999.05