Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
SeniorSoftwareEngineer
Paul Middleton

Paul Middleton

Norwich,Norfolk

Summary

Experienced IT professional with a working knowledge of Windows and Office 365 administration. Adept at providing IT help desk services, managing IT service ticketing systems, and utilising remote support tools. Skilled in PC and laptop builds, with a proven ability to communicate effectively and resolve technical issues efficiently. Committed to leveraging technical expertise to enhance organisational productivity and support career growth within the IT sector.

Overview

44
44
years of professional experience
4
4
years of post-secondary education

Work history

IT Technician

QD Stores
Norwich, Norfok
07.2021 - Current
  • Take calls for stores and office users to help resolve their computer software and hardware issues. Log these so a know history of the issue is known.
  • Improved system performance with regular maintenance and updates.
  • Log service calls with third party service providers, to repair and maintain hardware at stores, to minimise downtime
  • To build new Windows based EPOS systems, testing and installing new hardware in stores.
  • Commissioning and decommissioning till hardware.
  • Visiting store and repairing printing equipment and back office computers.
  • Keep documentation of know good fixes for issues so they can be referred to in future.


Electronic Point Of Sale Engineer

Toshiba TEC
Wymondham, Norfolk
05.2011 - 02.2021
  • After a successful contract with RST, I was offered full time position with Toshiba TEC
  • Diagnosing and repairing Toshiba and IBM based EPOS systems and networks for a large number of major retailers
  • Installing and configuring EPOS software and liaising with customers and help desks to complete the task in hand to a high standard
  • Making any follow up calls to check progress that call may require
  • Diagnosing and repairing Toshiba thermal barcode printers in stores, factories and farms across the region
  • Faulty parts handling and returning to depot in timely manner to keep down costs and aide smooth running of company

Electronic Point Of Sale Engineer

Retail Service Team
Newmarket, Suffolk
02.2010 - 02.2011
  • Working with Toshiba TEC, as an EPOS field engineer
  • Traveling from site to site carrying out repairs and upgrades
  • Handling and returning faulty spare parts to Toshiba
  • Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
  • Enforced compliance with all health and safety measures, reducing worksite risks.
  • Monitored and updated stock levels and inventory databases.

Multi Drop Delivery Driver

Interlink Express
Norwich, Norfolk
12.2009 - 01.2010
  • Short term contract
  • Collecting parcels from depot.
  • Loading vehicle in parcel drop order to improve efficiency.
  • Delivering to home and business addresses in local area to set delivery schedule
  • Ensured timely delivery by effectively planning routes and managing time.
  • Completing all required paperwork, and returning to depot at end of day.

EPOS Installation Engineer

Retail Service Team
Newmarket, Suffolk
10.2009 - 12.2009
  • Short term contract
  • For a major food retailer replacing chip and pin units and installing security brackets
  • Decommissioning EPOS systems and preparing for refit
  • Maintained accurate record keeping through diligent logging and tracking of all chip and pin units
  • Auditing and returning equipment to manufacturer in high security packaging

Field Service Engineer

Northgate Information Solutions
12.2008 - 02.2009
  • A short term contract to help out while another engineer was away
  • Covering the same duties as stated with Northgate

First and Second Line Support

Gt. Yarmouth and Waveney PCT
Beccles, Suffolk
11.2008 - 12.2008
  • Short term contract
  • 1st and 2nd line telephone support as well as logging calls on Remedy
  • Responsible for resetting NHS mail passwords
  • Diagnosing and fixing on line Windows issues using Dameware
  • Creating and managing user accounts on Active Directory

Field Service Engineer

Northgate Information Solutions
Wymondham, Norfolk
01.1997 - 12.2008
  • Initially receiving a telephone call from external client reporting a fault
  • I would then ask open questions to establish facts in order solve to their problem, concluding in a fix over the phone or good information to prepare a site visit
  • Successfully training new recruits on new and existing products and company procedures
  • Installing Linkscript PMR computer networks in pharmacies to link them to the NHS N3 spine, and train users on how to use the software
  • Repairing critical high volume printers, minimizing loose to the customer
  • Provided 24 and 7 on-call support, ensured uninterrupted operations, for patient records in local NHS Hospitals
  • Carried out routine servicing on Laser, Dot matrix and band printers
  • Auditing and returning spare parts
  • Maintaining database for hardware returns enquiries
  • Ordered parts to maintain adequate inventory levels.

Field Service Engineer

Phoenix / ICM
07.2008 - 09.2008
  • Visiting customer’s sites after a call had been logged with head office
  • Attending and carrying out specified tasks
  • These included repairs of customers IT equipment
  • Installing new IT equipment, including PC, laptops, printers, network devices and setting up to customer’s specification
  • Returning faulty spare parts and equipment to head office

Field Service Engineer

Specialist Computer Centres
Norwich, Norfolk
01.1989 - 12.1997
  • Visiting offices and factories, repairing computers and various types of printers and terminals to minimise customer downtime.
  • Maintain good customer relations to promote a good image of the company.
  • Communicate fully with the office and customer so all parties are aware of any situations.
  • Packing and administering returns of faulty computer hardware

In House and Field Engineer / Sales

Anglia Business Computers
01.1985 - 12.1989

Home Computer and Audio Sales

Jarrold Department Store
01.1981 - 12.1985

Education

HND - Technicians Elsectonics

City College Norwich
Norwich
09.1979 - 07.1983

Skills

  • Working knowledge of Windows, Office 365 admin
  • Effective communicator
  • IT help desk services
  • IT service ticketing systems
  • Remote support tools
  • PC and laptop builds

Custom

  • I have a keen interest in cinema and photography.
  • I also enjoy jazz and classical music.
  • I like to cook, and keep active, enjoy walking and cycling.

Affiliations

  • Cooking, music, concert going classic films, photography - digital and film, walking and cycling

Timeline

IT Technician

QD Stores
07.2021 - Current

Electronic Point Of Sale Engineer

Toshiba TEC
05.2011 - 02.2021

Electronic Point Of Sale Engineer

Retail Service Team
02.2010 - 02.2011

Multi Drop Delivery Driver

Interlink Express
12.2009 - 01.2010

EPOS Installation Engineer

Retail Service Team
10.2009 - 12.2009

Field Service Engineer

Northgate Information Solutions
12.2008 - 02.2009

First and Second Line Support

Gt. Yarmouth and Waveney PCT
11.2008 - 12.2008

Field Service Engineer

Phoenix / ICM
07.2008 - 09.2008

Field Service Engineer

Northgate Information Solutions
01.1997 - 12.2008

Field Service Engineer

Specialist Computer Centres
01.1989 - 12.1997

In House and Field Engineer / Sales

Anglia Business Computers
01.1985 - 12.1989

Home Computer and Audio Sales

Jarrold Department Store
01.1981 - 12.1985

HND - Technicians Elsectonics

City College Norwich
09.1979 - 07.1983

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